Call Center Agent

2 weeks ago

Manila, National Capital Region, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking enthusiastic and customer-focused Call Center Agents to join our dynamic team at DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY'. In this full-time role, you will be responsible for providing exceptional chat and email support to our clients, helping to resolve their queries and ensure their complete satisfaction. This is an exciting opportunity to be part of a fast-paced, customer-centric environment.

What you'll be doing

  • Responding to customer inquiries via chat and email in a timely and professional manner
  • Troubleshooting customer issues and providing effective solutions
  • Maintaining a positive and helpful attitude to build strong relationships with customers
  • Documenting customer interactions and updating records accurately
  • Contributing to the continuous improvement of our customer service processes

What we're looking for

  • Excellent communication skills, both written and verbal, with a strong command of English
  • Ability to work in a fast-paced, high-volume environment and multitask effectively
  • Strong problem-solving and critical thinking skills to handle customer issues efficiently
  • Customer service experience, preferably in a call center or similar environment
  • Proficiency in using computer systems and office software
  • Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

  • Competitive salary and incentives
  • Opportunities for career development and advancement
  • Comprehensive training and ongoing support
  • Flexible work schedules and options for remote work
  • A positive and collaborative work culture
  • Comprehensive health and wellness benefits

About us

DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY' is a leading provider of outsourced customer service solutions, with a reputation for excellence and a commitment to delivering exceptional results for our clients. Our team of dedicated professionals are passionate about creating a positive customer experience, and we pride ourselves on our ability to attract and retain top talent in the industry.

Apply now to join our team and take the first step towards a rewarding career in customer service.

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