call center agent

15 hours ago

Araneta Metro Manila, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time ₱250,000 - ₱500,000 per year

The opportunity

Lumer Universal Management Services Inc. is seeking a talented and motivated Call Center Agent to join their team at their Sparks Cubao location in Araneta City, Quezon City. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our valued clients.

Key responsibilities

  • Respond to incoming calls from customers in a professional and courteous manner
  • Provide accurate information and assistance to customers on a wide range of products and services
  • Troubleshoot and resolve customer enquiries and complaints effectively
  • Maintain detailed records of customer interactions and follow-up actions
  • Contribute to the continuous improvement of customer service processes and procedures
  • Adhere to established service level agreements and quality standards

What we're looking for

  • At least 1 year of experience in a customer service or call center role
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers
  • Excellent problem-solving and conflict resolution abilities
  • Proficient in English, both written and verbal
  • Computer literacy and familiarity with various software applications
  • A positive attitude, with a strong customer-focused mindset

What we offer

  • Competitive salary and attractive benefits package
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Well-equipped and modern workspaces
  • Opportunities for flexible or remote work arrangements

About us

Lumer Universal Management Services Inc. is a leading provider of comprehensive management solutions, catering to a diverse range of industries. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and support to our clients. Join our dynamic team and be a part of our continued success.

Apply now and take the first step towards an exciting career with Lumer Universal Management Services Inc.

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