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Call Center Agent CSR

2 weeks ago

Rosario Metro Manila, Philippines YWA HUMAN RESOURCE CORPORATION Full time

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking a talented Call Center Agent CSR - Voice & Non Voice to join our dynamic team at our Bridgetowne Site in Rosario Pasig City Metro Manila. As a full-time Call Center Agent, you will be responsible for providing exceptional customer service through both voice and non-voice communication channels.

What you'll be doing

  1. Handling inbound and outbound customer calls to provide product information, resolve inquiries, and address customer concerns
  2. Responding to customer emails, chats, and other digital communication channels in a timely and professional manner
  3. Documenting customer interactions and maintaining accurate records in the customer relationship management (CRM) system
  4. Identifying opportunities to cross-sell and upsell products and services to customers
  5. Adhering to call centre metrics and performance standards to ensure high customer satisfaction
  6. Participating in training and development programs to continuously improve customer service skills

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
  2. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
  3. Proficiency in using computer systems and customer relationship management (CRM) software
  4. Ability to work in a fast-paced, high-volume call centre environment and meet or exceed performance targets
  5. Previous experience in a call centre or customer service role is preferred
  6. Fluency in both English and the local language is essential

What we offer

At YWA HUMAN RESOURCE CORPORATION', we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks you can expect include:

  1. Competitive salary and performance-based bonuses
  2. Comprehensive health and wellness benefits
  3. Opportunities for career advancement and professional development
  4. Supportive and collaborative work environment
  5. Flexible work arrangements and work-life balance initiatives

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of call centre and customer service solutions. With a strong presence in the Philippines, we have built a reputation for delivering exceptional customer experiences for our clients across various industries. Our company culture is centred around teamwork, innovation, and a passion for delivering exceptional customer service.

If you're ready to embark on a rewarding career and be a part of our dynamic team, we encourage you to apply now.