local telco

3 days ago

Cebu City, Central Visayas, Philippines Conduent Full time ₱150,000 - ₱250,000 per year

LOCAL TELCO - VOICE ACCOUNT

You may walk-in the Recruitment office at 9:00 AM onwards for 1 day process.

Location: G/F, Skyrise Alpha Building, Samar Loop St., Cebu Business Park

Job Track Description:

Performs tasks based on established procedures.

In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Responsibility Statements

Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.

Identifies customer needs by referring to case notes and examining each as a specific case.

Performs routine call center activities concerning business products and services.

Uses standard scripts and established guidelines and under supervision, to meet SLAs.

Provides customers with information that is specialized.

Communicates in a warm and empathetic manner.

Gathers all necessary information to update the database.

Escalates issues to senior levels, based on complaints or concerns.

Explains company policies to customers.

Performs other duties as assigned.

Complies with all policies and standards.

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