Telco Postpaid Care CSR Upselling Account Up to 25k Max Offer Open for newbie
5 days ago
About the role
We're seeking a passionate and customer-focused Telco Postpaid Care Customer Service Representative (CSR) to join our dynamic team at AUXILIA INC'. As a Telco Postpaid Care CSR, you will be responsible for providing exceptional customer service, handling inquiries, and identifying upselling opportunities to deliver tailored solutions that exceed our clients' expectations. This full-time role is based in Cebu City, Cebu.
What you'll be doing
- Providing prompt and courteous customer service to clients via phone, email, and other communication channels
- Addressing customer inquiries, concerns, and requests with professionalism and empathy
- Identifying upselling opportunities and recommending relevant products and services to enhance the customer experience
- Maintaining accurate records and documentation of customer interactions
- Collaborating with cross-functional teams to ensure seamless service delivery
- Continuously improving your product knowledge and customer service skills
What we're looking for
- Strong communication and interpersonal skills with the ability to provide excellent customer service
- Experience in a customer service or call centre environment, preferably in the telecommunications industry
- Basic understanding of telecommunication products and services
- Ability to work in a fast-paced, target-driven environment and adapt to changing customer needs
- Proficiency in English and the local language (Cebuano)
- Willingness to learn and grow within the organization
What we offer
At AUXILIA INC', we believe in nurturing our employees' growth and development. We offer competitive compensation, including a maximum salary of up to 25,000 for high-performing candidates. Additionally, we provide opportunities for career advancement, comprehensive training, and a supportive work environment that fosters collaboration and teamwork.
About us
AUXILIA INC' is a leading provider of telecommunications services, committed to delivering innovative solutions that empower our customers. Our commitment to excellence, coupled with our talented and dedicated team, has positioned us as a trusted partner in the industry. Join our team and be a part of our continued success.
Apply now to become our next Telco Postpaid Care Customer Service Representative
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