Telco Postpaid Care CSR Upselling Account Up to 25k Max Offer Open for newbie

5 days ago

Cebu City, Central Visayas, Philippines AUXILIA INC Full time ₱15,000 - ₱25,000 per year

About the role

We're seeking a passionate and customer-focused Telco Postpaid Care Customer Service Representative (CSR) to join our dynamic team at AUXILIA INC'. As a Telco Postpaid Care CSR, you will be responsible for providing exceptional customer service, handling inquiries, and identifying upselling opportunities to deliver tailored solutions that exceed our clients' expectations. This full-time role is based in Cebu City, Cebu.

What you'll be doing

  1. Providing prompt and courteous customer service to clients via phone, email, and other communication channels
  2. Addressing customer inquiries, concerns, and requests with professionalism and empathy
  3. Identifying upselling opportunities and recommending relevant products and services to enhance the customer experience
  4. Maintaining accurate records and documentation of customer interactions
  5. Collaborating with cross-functional teams to ensure seamless service delivery
  6. Continuously improving your product knowledge and customer service skills

What we're looking for

  1. Strong communication and interpersonal skills with the ability to provide excellent customer service
  2. Experience in a customer service or call centre environment, preferably in the telecommunications industry
  3. Basic understanding of telecommunication products and services
  4. Ability to work in a fast-paced, target-driven environment and adapt to changing customer needs
  5. Proficiency in English and the local language (Cebuano)
  6. Willingness to learn and grow within the organization

What we offer

At AUXILIA INC', we believe in nurturing our employees' growth and development. We offer competitive compensation, including a maximum salary of up to 25,000 for high-performing candidates. Additionally, we provide opportunities for career advancement, comprehensive training, and a supportive work environment that fosters collaboration and teamwork.

About us

AUXILIA INC' is a leading provider of telecommunications services, committed to delivering innovative solutions that empower our customers. Our commitment to excellence, coupled with our talented and dedicated team, has positioned us as a trusted partner in the industry. Join our team and be a part of our continued success.

Apply now to become our next Telco Postpaid Care Customer Service Representative

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