csr - local telco
2 days ago
LOCAL TELCO - VOICE ACCOUNT
You may walk-in the Recruitment office at 9:00 AM onwards for 1 day process
Responsibility Statements
- Identifies customer needs by referring to case notes and examining each as a specific case.
- Performs routine call center activities concerning business products and services.
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized.
- Communicates in a warm and empathetic manner.
- Gathers all necessary information to update the database.
- Escalates issues to senior levels, based on complaints or concerns.
- Explains company policies to customers.
- Performs other duties as assigned.
- Complies with all policies and standards.
No BPO experience? No problem Everyone is welcome to apply.
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