CSR - Local Telco

2 days ago

Cebu City, Central Visayas, Philippines Conduent Full time ₱15,000 - ₱20,000 per year

LOCAL TELCO - VOICE ACCOUNT

You may walk-in the Recruitment office at 9:00 AM onwards for 1 day process

Responsibility Statements

  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

No BPO experience? No problem Everyone is welcome to apply.

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