CSR - Telco Account - Pampanga Site

21 hours ago

Angeles City, Central Luzon, Philippines CPI Management Services Full time ₱150,000 - ₱250,000 per year

About the role

CPI Management Services' is seeking an experienced Customer Service Representative to join our vibrant team in our Pampanga site. As a CSR - Telco Account, you will play a crucial role in providing exceptional customer service to our valued clients in the telecommunications industry. This is a full-time position based in Angeles City, Pampanga.

What you'll be doing

  • Handling inbound customer calls and queries with professionalism and empathy
  • Resolving customer issues and complaints in a timely and effective manner
  • Providing accurate information and guidance to customers on products and services
  • Documenting customer interactions and maintaining detailed records
  • Identifying opportunities to enhance customer satisfaction and service quality
  • Collaborating with cross-functional teams to ensure seamless customer support
  • Adhering to company policies, procedures, and quality standards

What we're looking for

  • At least 1 year of experience in a customer service or call centre role, preferably in the telecommunications industry
  • Strong communication and interpersonal skills, with the ability to adapt your style to different customer needs
  • Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
  • Proficiency in English and the local language (Tagalog)
  • Computer literacy and the ability to navigate various software and systems
  • A genuine passion for delivering outstanding customer service and a commitment to continuous improvement

What we offer

  • Competitive salary and performance-based incentives
  • Opportunities for career advancement and professional development
  • Comprehensive health and wellness benefits, including medical and dental coverage
  • Supportive work environment with a focus on work-life balance
  • Employee discounts and exclusive perks

About us

CPI Management Services' is a leading provider of outsourced customer service solutions. With a strong presence in the Philippines, we partner with global brands to deliver exceptional customer experiences. Our company is driven by a commitment to innovation, integrity, and a people-first culture. Join us and be a part of our exciting journey

Apply now and become a valued member of our talented team

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