Call Center Trainer: Remote

6 days ago

Work from Home, Philippines ConnectUs Marketing Solutions Inc. Full time ₱18,000 - ₱23,000 per year

We want you in our team

CALL CENTER TRAINER: REMOTE SET-UP

Job Description

  • Lead impactful training sessions for new and current staff.
  • Partner with management to align training with business objectives.
  • Assess needs and develop plans to enhance employee competencies.
  • Evaluate materials and create action plans for training quality.
  • Provide continuous coaching and feedback for quality assurance.
  • Track trainee progress via detailed training records and reports.

Qualifications:

  • Proven experience in training or team supervision in any industry
  • Background in teaching or educational instruction
  • BPO industry experience is an advantage
  • Proficient in written and spoken English
  • Excellent interpersonal and communication skills
  • Strong leadership, teamwork, organizational, and management abilities
  • Skilled in multitasking, task prioritization, and effective time management
  • Analytical mindset with the ability to create strategic solutions
  • Knowledgeable in instructional tools, technologies, and best teaching practices
  • Dedicated to supporting the company's philosophy, mission, and objectives
  • Fast learner and highly proficient with technology
  • Experienced in word-processing and spreadsheet applications (e.g., Google Workspace, MS Office)
  • Proficient in using Zoom and its features effectively

Equipment requirement:

  • Laptop/Desktop: at least core i3 processor and 8 GB RAM
  • Dual screen setup
  • Headset: any A4Tech or Jabra USB-type headset
  • Internet connection: Wired connection minimum of 30 Mbps with back up internet
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord

So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU

Job Types: Full-time, Permanent

Pay: Php18, Php23,000.00 per month

Benefits:

  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
  • Work from home

Application Question(s):

  • Are you comfortable with the salary offer?
  • Please provide your active email address and mobile number:

Experience:

  • Team Lead: 1 year (Preferred)
  • BPO: 1 year (Preferred)
  • Teaching: 1 year (Preferred)

Language:

  • English (Required)

Work Location: Remote

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