Call Grader

Overview:

We are looking for a detail-oriented Call Grader/Auditor with prior experience evaluating sales or BDC (Business Development Center) calls. This role plays a critical part in maintaining the quality and consistency of our sales interactions by listening to and grading recorded calls daily. Key Responsibilities:

• Listen to 20+ sales calls daily and accurately grade/evaluate each call based on predefined criteria.
• Perform daily VIN Solutions audits to ensure data accuracy and system compliance.
• Provide constructive feedback and identify coaching opportunities based on call performance.
• Communicate regularly with the team to report trends, flag concerns, and suggest improvements.
• Maintain organized records of all evaluations and reports.

Requirements:

• Previous experience in a similar call auditing or grading role (preferably in a Sales BDC environment).
• Familiarity with VIN Solutions or similar CRM tools is a strong advantage.
• High attention to detail and excellent listening skills.
• Strong communication skills (written and verbal).
• Ability to work independently and meet daily goals consistently.

Schedule: Full-time, remote, must be available to meet daily targets and communicate with the team during working hours.

● 10 hour shift

● Holidays

● Night shift

Job Type: Full-time

Pay: Php40,000.00 per month

Benefits:

• Paid training

Work Location: Remote