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Remote Contact Center Rep

2 weeks ago

Work from Home, Philippines Evernest Full time

Remote Contact Center Representative (PH)

at Evernest

COMPANY OVERVIEW

Evernest is a full-service real estate and property management company with a national presence and an outstanding reputation. We operate in 50+ of the nation's most investable markets and manage over 24,000 homes. We are a high-performing team, and our culture is second to none. Built on core values that drive collaboration, innovation, and the relentless pursuit of excellence, we're not just another property management company. Our dedicated people, proprietary technology, and commitment to continuous improvement are changing an industry.

Our goal is to manage 250,000 homes by 2030, and we're looking for driven individuals who share our vision. Join us on this exciting journey to build something great, and play a key role in shaping the future of property management, making a lasting impact on our clients and the communities we serve.

POSITION OVERVIEW

Are you ready to be a part of the workforce of the future, working from the comfort of your own home? Join our team and become a part of the most innovative and rapidly expanding property management company in the USA. As a Remote Contact Center Representative, you'll have the chance to embark on a journey to become a successful entrepreneur while gaining valuable experience in property management and customer communication.

Key Responsibilities:

This entry-level position in our contact center department offers a unique opportunity to learn and grow. While previous call center experience is preferred, it is by no means mandatory. We are committed to equipping you with the knowledge and skills needed for effective property management and customer interaction. Your role will involve a mix of inbound and outbound phone calls, text messages, and email communications with our existing and potential customers.

Compensation and Growth:

  • Starting salary: USD 4 per hour
  • Opportunity for advancement to other positions within our organization
  • Eligibility for promotion after completing a minimum 6-month term in this position

Important Note - If you are interested in applying please complete the following Two Steps

Step One is the

Culture Index survey

This survey is designed to help us understand more about your work preferences and how you might fit within our team and company culture.

Step Two is to complete the

Spark Hire video interview

(Video in

English by clicking

here).

This will allow us to hear directly from you and get a sense of your personality and communication style.

Desired Qualities:

  • Excellent written and spoken English
  • While prior call center experience is preferred, it is not mandatory
  • Strong attention to detail
  • Customer service-oriented mindset
  • Collaborative team player
  • Efficient and effective in their work
  • Eager to learn and committed to personal and professional growth

Minimum Requirements:

  • Fast and reliable internet with a minimum download speed of 40 Mbps
  • a functional computer
  • Two monitor screens
  • Webcam
  • Headset
  • A quiet, dedicated workspace

Why Join Us:

At Evernest, we offer you the chance to be part of a dynamic, forward-thinking team. Working from home, you'll receive the training and support you need to excel in your role. Your dedication and performance can open doors to various other positions within our organization.

As a Remote Contact Center Representative, you'll be a crucial part of our success and innovation in the property management industry. If you meet the requirements and are ready to embark on a journey of learning and growth, we welcome you to apply.

CORE VALUES

To be considered for this position, you must connect deeply with Evernest's company core values:

Win Together – Without sacrificing our core beliefs, we will always put the Team (our Owners, our Residents, and each other), first. Individually, we can only achieve so much; as a team, everyone can meet, and exceed their goals.

Do the Right Thing - We will always be honest with each other, our residents, and our owners. We operate a truth-based property management company with high levels of accountability, regardless of how it affects us individually or as a company.

Own the Outcome – We will continuously strive for the best way to serve our Owners by frequently updating our processes, pushing ourselves never to be stagnant and never accepting the status quo. We are determined to revolutionize this industry.

Embrace the Grind – Beginning with just 30 houses to now almost 15,000, it has taken an extreme amount of hustle and perseverance to grow Evernest. We believe this benefits our clients because we are committed to whatever it takes to lease your home to a well-qualified tenant, collect rent, communicate effectively, and manage the day-in and day-out processes that keep you happy.

Grow Daily – Our team of professionals commits themselves to daily disciplines both inside and outside the office. The positive habits we create in life impact our company and our clients. It´s not an easy business, and there´s no substitute for disciplined habits if you want to remain successful.