Philippines - Call Center Representative
2 days ago
We're hiring a Call Center Representative, but first, a bit about us:
At Teem, we're here to help healthcare providers focus on what matters most: caring for their patients. By taking on key support tasks—like handling customer inquiries, scheduling appointments, and managing patient calls—we make it easier for doctors and on-site staff to deliver their best care.
If you're a strong communicator, quick on your feet, and passionate about providing excellent service, we'd love to meet you
Position summary
As a Customer Service Representative, you'll be a critical part of our team, handling both inbound and outbound calls to support our dental clients and ensure patients have a seamless experience. This isn't just any customer service role—you'll also assist with scheduling appointments, processing patient inquiries, and updating records. Whether you're on the phone helping a patient or documenting interactions in our CRM, your work will help keep things running smoothly for our clients.
Key Responsibilities:
- Inbound answering service: Handle inbound calls professionally as the first point of contact for dental clients, providing accurate information and assistance.
- Outbound recall: Manage outbound calls to schedule dental hygiene appointments and follow up with patients to ensure continuity of care.
- Customer issue resolution: Address patient inquiries, resolve issues effectively, and escalate more complex matters as needed.
- Documentation: Log all call details and updates accurately in the CRM system to maintain organized records.
- Collaboration: Work closely with dental clients and team members to ensure seamless scheduling and service delivery.
- Performance goals: Meet or exceed metrics, including call response times, appointment scheduling targets, and customer satisfaction scores.
- Service knowledge: Stay informed about dental-specific services to better assist patients and enhance the client experience
What you'll bring to the team
- Strong English communication skills – Clear, confident written and verbal skills to assist patients and dental clients effectively.
- Experience in customer service or call center roles – Prior experience is a plus, especially in roles involving inbound or outbound calls.
- Attention to detail – Accuracy in scheduling appointments and documenting interactions is essential.
- Tech-savvy mindset – Comfortable using CRM tools and other software to manage call logs, patient records, and scheduling.
- Problem-solving skills – Ability to address patient concerns calmly and find solutions efficiently.
- Time management – Capable of handling high call volumes while staying organized and meeting performance metrics.
- Adaptability – Flexible availability to work varying shifts, including evenings and weekends.
- Dental or healthcare experience (preferred) – Familiarity with dental terminology or scheduling systems is a bonus but not required.
- A team-focused attitude – Willing to collaborate with colleagues to ensure a smooth and supportive work environment.
Perks of working with Teem
- Remote work – Skip the commute and work from wherever you're most comfortable.
- Training and development – We're here to support your growth with training to build up your skills.
- USD pay – Get paid in dollars for your work.
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