Virtual Call Center Agent

4 days ago

Work from Home, Philippines Smart Apartment Data Full time ₱168,000 - ₱252,000 per year

The position of the Virtual Call Center Agent (Outbound Market Research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients meet with business needs in the multifamily industry. This is an urgent hiring need — we're hiring for 5 agents for the next batch.

Responsibilities:

  • Collect data on property key data points
  • Record results in our internal data collection system
  • Conduct efficient and accurate online research using various tools available
  • Understand importance of key industry data points being gathered
  • Confirm and update information in our data collection system
  • Follow strict guidelines for obtaining consistent unbiased data
  • Meet stringent quality assessment standards and work monitoring requirements
  • Cooperate with co-workers and management while working toward department goal
  • Maintain center standards for performance and productivity
  • Follow all center policies and procedures as outlined in the call center policy addendum

Expectations:

  • Ability to arrive to work on time, and as scheduled
  • Ability to speak clearly, with enthusiasm, while using tone variation and voice inflection
  • Personable and willing to quickly build relationships over the phone
  • Able to explain difficult concepts in simple terms
  • Willing and able to persuade respondents to participate in phone call
  • Consent to be monitored and recorded while conducting phone calls
  • Goal focused with willingness to accept coaching and development
  • Fast learner
  • Work on diverse tasks assigned

MUST have:

  • Must have stable internet, with a backup ISP (prepaid wireless modems are acceptable)
  • Must have own PC (Desktop or Laptop)
  • Must have noise-cancelling headsets
  • At least 6 months of prior call center experience

Other Requirements:

  • Candidate must possess at least Senior High/High School(Old Curriculum) Diploma.
  • Required language(s): English (Conversational)
  • Computer and typing skills (data entry)
  • Reading comprehension ability (English)
  • Fluent in the English Language
  • Prior experience working the graveyard or night shift
  • Prior experience working remotely from home (Preferred)
  • Prior experience in outbound research calling, or similar (Preferred)
  • Ability to use a phone or wear a headset for extended periods of time
  • Work environment is indoors, majority of time is spent sitting at a desk
  • Must have minimal to no noise environment

What's in it for you?

  • Location Independent / 100% Remote
  • Opportunity for professional growth and development.
  • Collaborative and creative work environment.

Apply Now

We review applications daily—don't miss out

Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: Php21,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Are you amenable to the salary offer posted, which is Php 21k monthly?
  • Can you work night shift (10PM to 7AM Manila Time)?

Education:

  • Senior High School (Required)

Experience:

  • Call Center Agent: 1 year (Required)

Language:

  • fluent English (Required)

Work Location: Remote

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