Customer Service Representative
2 weeks ago
We're looking for a dedicated and organized CSR to join our logistics team
Key Responsibilities:
Serve as the main point of contact between customers, carriers, and internal teams
Process orders, track shipments, and provide delivery updates
Handle inquiries via phone, email, and chat professionally
Resolve delays, shipping issues, or customer complaints
Maintain accurate documentation and customer records
Assist with logistics planning and admin support
Qualifications:
College graduate (Bachelor's degree preferred)
1–2 years of experience in logistics, transportation, or customer service
Excellent communication & problem-solving skills
Proficient in Microsoft Office (Excel, Outlook) and logistics systems
Can multitask and perform under pressure
Familiarity with shipping documents & supply chain is a plus
Job Type: Full-time
Work Location: Hybrid remote in Pasong Tamo and Ecology Village
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