Customer Experience Specialist

2 weeks ago

Cebu City P, Philippines Channel Precision Inc. Full time ₱250,000 - ₱500,000 per year

Provides excellent online shopping experience to all customers in all marketplaces by helping resolve customer issues through answering customer emails, inbound/outbound calls, voicemails, and live chat in a timely manner. He/she will also perform special projects designated by the Team Manager.

RESPONSIBILITIES:

  • Provides customer service for Amazon 2P and 3P accounts and monitors the account's performance on Amazon
  • Represents the brands he/she is assigned to and should familiarize each brand's online selling policies
  • Ensures that assigned brands get excellent performance ratings from Amazon and all marketplaces
  • Addresses customer queries on orders processed through Amazon, our own website, and physical store by coordinating mainly with the Supplier Management group; Listings, Inventory, Pricing, and Warehouse Team
  • Provides shipment status to the customers
  • Confirms, cancels, and refunds orders when needed
  • Sends out order delay notifications
  • Coordinates with the shipping carrier to investigate lost packages and defective product claims
  • Earns customer trust and positive feedback
  • Updates internal tools like spreadsheets
  • Will help maintain excellent metrics in Amazon and in all marketplaces
  • Handles special projects assigned by the Manager
  • Supports the Customer Service Manager and acts as POC in the absence of his/her manager or when needed

ESSENTIAL REQUIREMENTS:

  • Can work on night shift.
  • Willing to work on weekends with a rotational schedule
  • Confident in speaking American English and good at writing emails
  • Ability to multitask
  • Good computer skills and knows how to navigate the internet
  • Good Attendance record in previous employment
  • Great contributor even on matters outside his/her scope
  • Detail-oriented and highly organized
  • Willing to work daily onsite
  • Must be residing within the Tri-cities: Cebu City, Talisay City or Mandaue City, else willing to relocate

Job Type: Full-time

Ability to commute/relocate:

  • Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • How much is your expected salary?

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

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