Collection Officer

3 days ago

Ortigas, Philippines House of Franchise Inc. Full time ₱900,000 - ₱1,200,000 per year

This role requires strong leadership, analytical, and communications kills, with a focus on achieving Key Performance Indicators (KPI's) and Key Result Areas (KRA's). The supervisor will monitor team performance, identify areas for improvement, and implement strategies to maximize collection rates while maintaining compliance with all relevant regulations.

MAJOR FUNCTIONS/RESPONSIBILITIES

  • Team Management: Supervise, train and mentor a team of collection specialists. Conduct performance reviews, provide constructive feedback, and address performance issues. Assign tasks and ensure workload distribution is equitable.
  • Collections Oversight: Monitor the daily activities of the collections team, ensuring adherence to established procedures and policies. Review and approve collection strategies for individual accounts. Resolve escalated accounts and complex collection issues.
  • KPI & KRA Monitoring: Track and analyze key performance indicators (KPIs) and key results areas (KRAs) related to collections, including but not limited to: collection rates, days sales outstanding (DSO), write-off rates, and customer satisfaction. Identify trends and areas for improvement. Develop and implement strategies to improve performance against KPIs and KRAs.
  • Reporting & Analysis: Prepare regular reports on collection performance, including key metrics and trends. Analyze data to identify problem accounts and develop strategies for improvement. Present findings to management.
  • Process Improvement: Identify opportunities to improve collection processes and efficiency. Develop and implement new strategies and procedures to enhance performance.
  • Compliance: Ensure compliance with all relevant laws, regulations, and company policies related to collections.
  • System Maintenance: Maintain accurate records and data within company's accounting systems. Ensure data integrity and accuracy.
  • Other Duties: Perform other duties as assigned.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Employee discount
  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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