Collections Team Leader

7 days ago

Ortigas Metro Manila, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year
Job description
  • Own KPIs and work with the team towards achieving them each day/month/year
  • Coaching, mentoring, and motivating collections team members.
  • Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.
  • Manage incentive, rewards, and overtime tracking.
  • Manage daily/weekly/monthly allocation of accounts to agents, daily collection reports and shift planning.
  • Monitor collection trends/recommendations to be shared with the collections manager.
  • Managing of Non-Payment Reason Reporting. Make sure these issues are understood and elevated to the collections manager.

Job Qualifications:

  • At least College Level
  • Minimum 2 years as Team Leader role in Managing team
  • Experience is Soft and Hard Collections in Fintech Space
  • Hand on in MS office/Excel, PPT
  • Good communication and Negotiation Skills
  • Lead the team from front and excellent team player

Skills & Expertise:

  • Expertise and focus on empathy, trust, and speed of customer service issues.
  • Demonstrated leadership qualities of: humility, service, efficiency, management, goal attainment, team motivation, and communication.
  • Demonstrated expertise of team KPIs.
  • Clear understanding of the collection's calls model and collections strategy
  • Patient and able to handle customer complaints or misunderstandings
  • Maintains a positive attitude and rally team even in times of adversity and challenge

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