Credit and Collection Specialist

3 days ago

Ortigas, Philippines HR TechX Corporation Full time ₱420,000 per year

The Credit and Collection Specialist is responsible for managing all activities related to credit memos and ensuring the accuracy and efficiency of the credit memo process. Serving as a subject matter expert, this role works closely with internal and external stakeholders to gather information, process credit and debit memos, handle billing-related tasks, and enhance customer satisfaction.

The specialist also provides support during staff absences, assists with billing operations, performs regulatory research, and participates in systems implementation. Additionally, the role involves maintaining contract records, supporting special projects, preparing reports, and identifying and resolving issues to help the department achieve its goals.

Key Responsibilities

  • Process and reverse credit memos, debit memos, adjustments, write-offs, and escheatments.
  • Review, submit, and analyze credit memo requests for accuracy and completeness.
  • Calculate credit memos based on billing data, contract terms, and cancellations.
  • Analyze billing discrepancies, contract details, refunds, cancellations, and escheatments.
  • Approve credit and debit memos, refunds, adjustments, write-offs, and escheatments as required.
  • Recommend and implement process improvements; participate in system user testing and acceptance.
  • Research and resolve inquiries regarding billing, credit/debit memos, contracts, cancellations, and adjustments.
  • Conduct quality control checks to ensure data accuracy and compliance with standards.
  • Provide guidance, mentorship, and training to billing, cash, and collections team members.
  • Support training initiatives for new hires on systems and processes.
  • Collaborate with other departments, such as Contract Administration, to maintain proper documentation and workflow alignment.

Qualifications

  • Education: High school diploma or equivalent (Bachelor's degree preferred).
  • Experience: Minimum of 1 year in Billing, Accounts Receivable, or Collections, including credit/debit posting, refunds, adjustments, and write-offs.
  • Proven ability in data analysis, problem-solving, and root cause identification.
  • Experience in the multi-family industry or bookkeeping is an advantage.
  • Proficient in Microsoft Excel and general office tools (data entry, filing, email, fax).
  • Skilled in using CRM, ERP, Billing, and Accounting systems.
  • Excellent written and verbal communication and customer service skills.
  • Professional and courteous demeanor when dealing with internal and external clients.
  • Strong organizational and multitasking abilities with great attention to detail.
  • Team-oriented, approachable, and capable of working collaboratively to achieve departmental objectives.
  • Ability to remain seated or standing for extended periods, with occasional light lifting (up to 8 lbs).
  • Willingness to work overtime during peak billing periods (advance notice will be provided).

Job Types: Fixed term, Temporary

Contract length: 6 months

Pay: Php30, Php35,000.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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