NDIS Administrative and Rostering Support Officer Part Time

1 week ago


Work from Home, Philippines Empire Rocket Full time ₱300,000 - ₱600,000 per year

Position Overview

The NDIS Administrative & Rostering Support Officer (Tier 1) is responsible for preparing and managing staff rosters in line with the Shads Award, coordinating participant bookings, maintaining accurate administrative records, supporting compliance documentation, and managing routine email communications with participant families.

Core Responsibilities

Rostering & Scheduling

  • Prepare weekly, fortnightly, and monthly staff rosters.

  • Ensure rosters are compliant with the SCHADS Award.

  • Confirm staff availability and make adjustments as required.

  • Conduct initial accuracy checks before escalation to the onshore QA process.

Administrative Support

  • Maintain up-to-date participant booking records.

  • Provide accurate data entry for payroll and timesheets.

  • Assist with filing and maintaining participant documentation.

  • Support the development and updating of Standard Operating Procedures (SOPs).

Client Communication

  • Draft, send, and manage follow-up emails with participant families.

  • Maintain a record of all correspondence for accountability.

  • Escalate non-responses or urgent issues to the onshore team.

  • Use designated email accounts to ensure clear, consistent communication.

Compliance Support

  • Assist in preparing and updating NDIS participant support plans.

  • Track deadlines for compliance documentation and renewals.

  • File and manage compliance-related paperwork in secure systems.

Skills & Qualifications

Experience:

  • 1–2 years in administrative, scheduling, or support roles.

  • Experience in customer service or client communication preferred.

Technical Competence:

  • Proficiency in Microsoft Office / Google Workspace.

  • Familiarity with rostering or scheduling systems (training can be provided).

  • Comfortable using remote collaboration tools (Zoom, Clockify, email systems).

Soft Skills:

  • Strong written English and attention to detail.

  • Organised and able to manage competing priorities.

  • Professional and empathetic communication style.

  • Ability to work independently with minimal supervision

Job Type: Part-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Application Question(s):

  • Have you previously worked with Australian clients or within the NDIS framework? (Yes/No/Not yet, but willing to learn)
  • Are you proficient in Microsoft Office or Google Workspace (Docs, Sheets, Calendar)? (Yes/No)
  • Have you used any rostering or scheduling tools (e.g., ShiftCare, Deputy, Clockify)? (Yes/No/Not yet, but open to training)
  • How would you rate your written English skills? (Excellent/Good/Fair/Needs improvement)
  • Are you available to work part-time hours aligned with Australian Eastern Standard Time (AEST)? (Yes/No/Can adjust if needed)

Experience:

  • administrative or virtual assistant roles: 1 year (Required)

Work Location: Remote



  • Work from Home, Philippines Cosy Home and Community Care Full time ₱60,000 - ₱120,000 per year

    About UsCosy Home Care is an established and rapidly expanding NDIS Disability Services provider supporting people with disabilities. Our goals is to provide high quality client centric disability supports for our clients.Position Summary and Role PurposeRostering Coordinator is responsible for managing schedules and staffing for services provided under the...


  • Work from Home, Philippines Cosy Home and Community Care Full time ₱400,000 - ₱1,200,000 per year

    About UsCosy Home Care is an established and rapidly expanding NDIS Disability Services provider supporting people with disabilities. Our goals is to provide high quality client centric disability supports for our clients.Position Summary and Role PurposeRostering Coordinator is responsible for managing schedules and staffing for services provided under the...


  • Work from Home, Philippines CARE FOR CARE PTY LTD Full time ₱52,000 - ₱104,000 per year

    Position SummaryThe NDIS Compliance Manager is responsible for ensuring the organisation meets and maintains full compliance with all NDIS Quality and Safeguards Commission requirements. This role plays a key part in managing risk, driving continuous improvement, and safeguarding participants by embedding compliance best practices into all operational...


  • Work from Home, Philippines Cosy Home and Community Care Full time ₱250 per year

    About UsCosy Home Care is an established and rapidly expanding NDIS Disability Services provider supporting people with disability, so they can continue to live independently with support and assistance.Position Summary and Role PurposeThe Client Care Coordinator will serve as the primary point of contact for clients, their families, allied health and...


  • Work from Home, Philippines Staffstream Full time ₱50,000 - ₱60,000 per year

    Are you a bookkeeper who thrives in the healthcare and disability support sector? We're hiring a Bookkeeper / Accounts Assistant to provide vital financial support in an NDIS-focused organisation.The Opportunity at a GlanceWe're looking for a detail-oriented Bookkeeper / Accounts Assistant to support day-to-day financial operations in a healthcare...

  • Compliance Officer

    6 days ago


    Work from Home, Philippines Staffstream Full time ₱350,000 - ₱700,000 per year

    Do you have experience in compliance within the NDIS or healthcare sector? We're hiring a Compliance Officer to help ensure audit-readiness and safeguard the quality of services provided to people with disabilities.The Opportunity at a GlanceWe're looking for a detail-oriented and proactive Compliance Officer to support a healthcare and disability services...


  • Work from Home, Philippines Outdesk Full time ₱360,000 - ₱480,000 per year

    Job BriefWe are seeking a skilled and proactive Administrative Support Officer to provide essential assistance with client follow-ups, database management, and general administrative tasks. The role requires strong organisational skills, accuracy, and the ability to manage multiple priorities independently in a remote setting.ResponsibilitiesSend client...


  • Work from Home, Philippines TeamStaff, Inc. Full time ₱216,000 - ₱312,000 per year

    MAIN DUTIES/RESPONSIBILITIES:Resource AllocationRoster vehicles, drivers, and other resources based on daily operational requirements, ensuring optimal utilisation and efficiency.Coordinate with drivers and Duty Managers to manage schedules, dispatch vehicles, and monitor the status of ongoing jobs.Adjust allocations in response to unforeseen circumstances...


  • Work from Home, Philippines DC, MD, VA Home Addition Contractor Full time ₱168,000 - ₱504,000 per year

    This is a part-time position, scheduled from Thursday to Sunday, 10:00 AM to 4:00 PM (U.S. Standard Time).DC Home Addition Contractor is a trusted home addition and remodeling company serving Washington, D.C., Maryland, and Virginia.We specialize in full home additions, renovations, and high-quality residential design-build projects. Our focus is on...


  • Work from Home, Philippines Outsource Broker Support Full time ₱93,600 - ₱234,000 per year

    As a Paraplanner, you will play a key role in supporting Financial Planners throughout the financial planning process. This role involves preparing compliant advice documents, assisting with strategy development, conducting research, and supporting administrative and implementation tasks to ensure a seamless client experience.You will be expected to work...