Rostering Coordinator

About Us

Cosy Home Care is an established and rapidly expanding NDIS Disability Services provider supporting people with disabilities. Our goals is to provide high quality client centric disability supports for our clients.

Position Summary and Role Purpose

Rostering Coordinator is responsible for managing schedules and staffing for services provided under the National Disability Insurance Scheme (NDIS). This role involves ensuring that clients receive the appropriate support and services according to their individual plans and needs.

Key Responsibilities:

• Create and manage schedules for support workers ensuring that shifts are covered according to clients care plan and preferences.
• Ensuring shifts are schedule to accommodate clients support needs, preferences, and any specific requirements.
• Allocate staff to shifts based on their qualifications, availability, and the specific needs of clients. Ensure that staff are well-matched to the clients they will be supporting.
• Ensure that schedules and staffing comply with NDIS regulations, including safety and quality standards. Monitor and adhere to relevant legislation and best practices.
• Maintain clear communication with both clients and support staff regarding schedules, any changes, and special instructions. Address any concerns or issues promptly.
• Manage and resolve scheduling conflicts or issues, such as staff absences, changes in client's needs, or unexpected situations.
• Maintain accurate records of schedules, service delivery, and staff hours. Use visual care and rostering trackers to track and manage this information.
• Generate reports on service delivery, staff hours, and any issues encountered. Provide these reports to management or relevant stakeholders.
• Assist support staff with scheduling-related questions and issues. Provide guidance on best practices and NDIS requirements.
• Ensuring client feedback are incorporated to make necessary adjustments to schedules or service delivery.
• Identify opportunities to improve scheduling processes and service delivery. Implement changes to enhance efficiency and client satisfaction.
• Manage client emergencies and escalate to the manager.
• Collate client shift notes on a timely manner.

Personal Ability:

• Relevant experience as a rostering coordinator is a MUST

-Relevant experience in Australian HealthCare Industry will be a bonus

- Sound interpersonal and relationship development skills

- Ability to communicate sensitively and empathically to understand the needs of people with disability and their support networks.

- Sound communication skills at all levels of an organisation

- Demonstrated skills and confidence in conflict resolution and negotiation

Job Type: Full-time

Pay: Php200.00 per hour

Benefits:

• Work from home

Work Location: Remote