Call Center Agent

2 days ago

Diliman Metro Manila, Philippines Titan Recruitment Full time

Titan Recruitment is hiring a Full time Call Center Agent role in Diliman, NCR. Apply now to be part of our team.

Requirements for this role:

  • Looking for candidates available to work:
  • Mon evening
  • Tue evening
  • Wed evening
  • Thu evening
  • Fri evening
  • 2-3 years of relevant work experience required for this role

This is a 100% REMOTE, GY Shift, Outbound calling role + Weekend Off.

  • We are currently seeking candidates with expertise in inbound and/or outbound roles, specifically those with a background in csr, tech support, telemarketing, voice appointment setting, or similar fields.
  • If you possess relevant experience, submit an updated copy of your resume along with a photo.

This is a role that offers a different approach compared to traditional BPO agent task, so please read the entire description carefully.

Role: Outbound Specialist, 100% WFH

Job Type: Full 8hr shift, independent contractor (freelance)

TRAINING DATE: November 17

Starting Salary: Php18,000 Performance-based

Goal:

  • Call every number provided and document the phone number type and outcome with 100% accuracy.
  • Candidates will be required to run the process and call at least 80-90 calls/hour
  • Follow step-by-step instructions for documenting the result of the call by following the process without making errors.
  • Follow a script to confirm information.
  • Complete other tasks as deemed appropriate by the manager.
  • Self-disciplined and able to manage own workload with minimal supervision
  • Meet and Exceed KPIs
  • Display proper phone etiquette at all times

WHAT WE'RE LOOKING FOR:

  • No prior issues of tardiness and absences
  • Strong communication skills
  • Open to work on a GY schedule (between 10PM & 8AM)
  • Familiarity with dialer call dispo codes is an advantage
  • Familiarity with dialers will be prioritized (Ex: Vicidial)
  • Must have a stable internet connection - At least 80 Mbps is required
  • Backup internet is required (pocket wifi, Home broadband prepaid wifi)
  • Must have a desktop/laptop with a working cam for virtual meetings and a computer headset (NOT MOBILE HEADSET)
  • Must have minimal to no power outage issues

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