Call Center Agent

2 days ago

Ayala Alabang, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱100,000 - ₱150,000 per year

About the role

We are seeking a talented and dedicated Call Center Agent to join our dynamic team at Top1Movers Worldwide Inc. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our valued clients. This is a full-time position based in Muntinlupa City Metro Manila, offering a competitive salary and benefits package.

What you'll be doing

  • Responding to inbound customer calls and handling a variety of customer inquiries and requests
  • Providing accurate and timely information to customers, resolving issues, and ensuring a positive customer experience
  • Documenting customer interactions and maintaining detailed records of call activities
  • Identifying opportunities to improve customer satisfaction and suggesting process improvements
  • Adhering to call centre protocols and procedures to ensure efficient and effective service delivery
  • Proactively updating customer accounts and data as needed

What we're looking for

  • Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and friendly manner
  • Strong problem-solving and decision-making abilities to handle a variety of customer inquiries and concerns
  • Proficient in using computer systems and customer relationship management (CRM) software
  • Demonstrated ability to work in a fast-paced, high-volume call centre environment
  • Previous experience in a customer service or call centre role is preferred
  • A keen eye for detail and the ability to multitask effectively

What we offer

At Top1Movers Worldwide Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:


• Competitive salary and bonus structure

• Comprehensive health and dental insurance coverage

• Opportunities for career development and advancement

• Flexible work arrangements and a supportive work-life balance

• Team-building activities and recognition programs

About us

Top1Movers Worldwide Inc. is a leading provider of moving and logistics services, serving a diverse range of clients across the Philippines. With a strong focus on customer satisfaction, we pride ourselves on our reliable, efficient, and customised solutions. Our team of dedicated professionals is committed to delivering exceptional service and creating lasting partnerships with our clients.

If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button below to submit your application.

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