Customer Success Associate | Fintech | Makati | Up to PHP45K | Day 1 HMO

Build a career in customer service while enjoying balance beyond the shift.

If you're looking for meaningful career growth while contributing to high-value Fintech operations, this opportunity delivers both. You will support a top-tier digital communication platform used for global investor roadshows and mission-critical presentations. Expect hands-on coordination, client communication, reporting, and product training that strengthen your technical and analytical capabilities. Backed by stable onsite work, day-one benefits, and a global workflow, this role sets you up for long-term success.

Job Description

As a Customer Success Associate, you serve as the primary liaison between clients and internal teams, ensuring accurate communication, seamless coordination, and timely issue resolution. You will manage project requests, prepare reports, conduct client training, support billing accuracy, and collaborate with production, sales, and technical teams to maintain high service standards.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Onsite, Makati

Salary: PHP 40,000 to PHP 45,000

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor's degree
• 2-3 years handling B2B clients, preferably from FinTech or similar industries
• Strong attention to detail and high adaptability in dynamic environments
• Excellent written and verbal English communication skills
• Proficient in Microsoft Office
• Familiarity with Salesforce, Confluence, JIRA, or Slack (a plus)
• Ability to manage workloads, prioritize tasks, and meet deadlines
• Collaborative, team-oriented, and comfortable working across multiple projects
• Strong problem-solving skills and ability to navigate different platforms
• Fluency in Cantonese, Mandarin, Japanese, or other Asian languages is a plus

Your Daily Tasks

• Communicate client requests and presentation requirements to production teams
• Enter data into the proprietary production tracking system and maintain detailed online notes for each project
• Assist in quality checks of final outputs and external communications
• Coordinate with the accounting department to ensure accurate project billing
• Gather and relay product statistics and reports to sales and product teams
• Work with the technical support team to identify and escalate common support issues
• Report to management on performance metrics and team activities
• Respond to client inquiries via email, web-based applications, and phone
• Intake new project requests and follow up on missing information
• Answer client questions about various products and services
• Assist clients with access issues related to presentations
• Train clients on the use of new or updated products
• Update team and manager on project developments
• Create and manage reports and presentation materials for internal and external use
• Research and resolve missing, inaccurate, or unclear information in client billing reports
• Join additional projects, services, or special opportunities as needed
• Suggest and apply process improvements to increase efficiency
• Stay updated on current services and product offerings

About the Client

Driving Global Connectivity Through Innovative Platforms

Our client is a premier provider of secure, efficient, and reliable digital communication platforms that support the world's leading organizations in delivering impactful investor and client presentations. With a focus on accuracy, innovation, and seamless client support, they help businesses thrive in high-stakes environments where clarity and trust matter most.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra