Support Specialist | WFH | Day Shift | Day 1 HMO | Up to PHP40K

Deliver Exceptional Support in a Fast-Moving Wholesale Industry

Stir the pot of innovation in food and beverage technology. Be the catalyst that helps suppliers and hospitality venues connect effortlessly, streamline transactions, and deliver outstanding support. Elevate your career on a global scale, mastering the tools and systems reshaping the industry-all while staying at the forefront of digital innovation.

Your Role at a Glance:

Be part of our client's team as a Support Specialist and provide expert troubleshooting and customer care. You'll engage with suppliers and hospitality venues, resolve technical issues, document product bugs, contribute to the Knowledge Base, recommend improvements, and ensure seamless platform experiences that keep the food and beverage industry running smoothly.

Career Snapshot:

Employment type: Full-time

Shift: Day Shift, Shifting

Work setup: Work From Home (At least 1 day onsite per month)

Salary: PHP 35,000 - PHP 40,000

What You'll Gain:

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Work From Home arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications to Shine:

• At least 1 year of demonstrated experience in technical support and customer service
• Proficiency in communication through Phone, Email, Ticketing, and Live Chat platforms
• Knowledge of online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows
• Understanding of APIs as a means to integrate and connect applications
• Experience in troubleshooting within a software environment

What You'll Do Daily:

• Engage in positive, informed interactions with customers and team members, maintaining excellence in support service
• Troubleshoot issues promptly and deliver effective solutions
• Ensure customer satisfaction and retention by addressing concerns quickly
• Contribute to building and updating the internal Knowledge Base
• Evaluate and implement new software releases on the platform
• Identify and document product issues or bugs for validation
• Recommend product enhancements based on customer feedback
• Provide weekend support as part of a 7-day Support Team, when required

About the Client:

Our client operates in the food and beverage technology industry, providing a digital platform that streamlines ordering, payments, and business insights for suppliers and hospitality venues. Founded in 2014, they have connected over 40,000 venues with 750+ suppliers, processing more than $4 billion in transactions. Their platform automates orders and payments, delivers real-time business insights, and enhances supplier-venue relationships. By combining innovation with industry expertise, they continue to transform the Australian hospitality sector and drive efficiency across the supply chain.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra