Healthcare CSR | Up to PHP30K | Night Shift | Onsite | Makati | Day 1 HMO

Your Voice, Their Care-Make Every Call Count.

Your voice can make a difference in someone's healing journey. This isn't just another BPO role-it's your chance to make a real difference in global patient care. Work alongside professionals who value quality, accuracy, and empathy, while enjoying a career that keeps you fulfilled both in and beyond the workplace.

Be the Voice of Care

Be part of our client's team as a Customer Service Representative, providing front-line support to patients through compassionate service and accurate assistance. You'll handle prescription inquiries, coordinate with pharmacy teams, and ensure every interaction reflects professionalism and genuine care.

Job Overview

Employment type: Full-time

Shift: Night shift (Weekends off)

Work setup: Onsite - Makati

Salary: Up to PHP 30,000

Why You'll Love This Role

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Need to Succeed

• At least 1 year of BPO experience handling healthcare or pharmacy accounts
• Background in medical, wellness, or pharmaceutical support preferred
• Strong written and verbal English communication skills
• Excellent attention to detail and accuracy in data entry
• Ability to thrive in a fast-paced, patient-focused environment
• Proficiency in customer service software and systems
• Empathy, patience, and a genuine passion for helping others

What You'll Do

• Assist patients with prescription orders and healthcare inquiries via phone or email
• Coordinate with the pharmacy team to verify and fulfill prescriptions
• Provide clear and accurate communication about order status and instructions
• Maintain detailed records of patient interactions and transactions
• Handle all data in compliance with privacy and healthcare regulations (e.g., HIPAA)
• Identify and escalate complex service issues when necessary

About the Client

Our client is a U.S.-based healthcare provider dedicated to improving lives through accessible, science-backed wellness care. They specialize in IV therapy, weight management, telehealth consultations, and at-home medical testing. By blending medical precision with compassionate service, they help patients restore balance, boost vitality, and achieve better health outcomes-anytime, anywhere.

Why Emapta?

Join one of the Top 20 Dream Companies of Filipinos in 2024. At Emapta, we connect exceptional Filipino talent with world-class global clients, offering a stable career foundation and an environment where you can thrive. Enjoy growth, community, and opportunities that make every day rewarding. Welcome to the #EmaptaEra.