
Customer Support for Hotel Booking Account
4 days ago
An innovative technology company, is seeking an enthusiastic and dedicated Customer Support Agent to join our dynamic team. This full-time position is based in Davao City, Davao del Sur, where you will play a vital role in providing exceptional customer service for our hotel booking account.
What you'll be doing
- Responding to customer enquiries and resolving issues via email, chat, and other non-voice channels
- Providing timely and accurate information to customers about hotel bookings, policies, and availability
- Escalating complex issues to the appropriate team members for further assistance
- Maintaining detailed records of customer interactions and documenting resolution steps
- Continuously learning about new products, services, and policies to better serve our customers
- Contributing to the enhancement of our customer service processes and procedures
What we're looking for
- Open to 6 mos and above Customer Facing Experience in BPO or Non BPO,
At least HS/Senior High School graduate - Excellent customer service skills with a passion for providing a positive customer experience
- Strong written communication skills and the ability to convey information clearly and concisely
- Proficiency in Microsoft Office suite and the ability to navigate various software applications
- Familiarity with the hospitality industry or previous experience in a customer service role is preferred
- Ability to work effectively in a fast-paced, team-oriented environment
- Demonstrated problem-solving skills and a commitment to continuously improving processes
Apply now
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