Luxury Travel Booking Customer Service Account- Blended

4 days ago

Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time ₱900,000 - ₱1,200,000 per year

About the role

We are seeking an enthusiastic and dedicated Luxury Travel Booking Customer Service Agent to join our team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. This full-time role will involve providing exceptional customer service to clients seeking luxury travel arrangements, including flights, accommodation, and activities.

What you'll be doing

  • Handle inbound calls from clients to assist with booking, modifying, and cancelling luxury travel arrangements
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide recommendations on luxury travel packages and destinations based on customer preferences
  • Process payments and manage customer accounts
  • Collaborate with travel suppliers to ensure the seamless delivery of luxury travel experiences
  • Maintain accurate records and documentation of all customer interactions
  • Continuously develop your product knowledge to provide the highest level of customer service

What we're looking for

  • At least HS/SHS GRAD/ Must have 6 months Customer Facing experience in a customer service or call centre role, preferably within the travel industry
  • Exceptional communication and interpersonal skills, with the ability to build rapport with customers
  • Strong problem-solving and decision-making abilities to handle complex customer requests
  • Familiarity with luxury travel products and destinations
  • Proficiency in using booking systems and customer relationship management (CRM) software
  • Commitment to providing the highest level of customer service

What we offer

  • Competitive salary and bonus structure
  • Comprehensive employee benefits package, including healthcare and retirement plans
  • Opportunities for career development and advancement
  • Supportive and collaborative work environment
  • Regular team-building activities and social events

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and contact centre solutions. With over 20 years of industry experience, we pride ourselves on delivering exceptional customer experiences for our clients. Our company culture is built on a foundation of teamwork, innovation, and a shared commitment to excellence.

If you're passionate about providing exceptional customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity.

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