Hotel Front Officer

1 day ago

Davao City, Davao, Philippines Wyvern Ventures Inc. Full time ₱160,000 per year

A hotel front officer, also referred to as a hotel front desk agent or hotel receptionist, plays a crucial role in ensuring guest satisfaction and providing a smooth check-in and check-out process. The job description for a hotel front officer typically includes the following responsibilities: Guest Check-In and Check-Out: Welcoming guests, verifying their reservations, and assisting with the check-in process. Collecting necessary information, such as identification and payment details, and providing room keys or access cards. Similarly, handling the check-out process, settling bills, and ensuring a positive departure experience. Reservation Management: Managing hotel reservations, including taking bookings over the phone, online, or in person. Updating and modifying reservation details as necessary, and ensuring accurate room assignments. Guest Assistance: Addressing guest inquiries, requests, and complaints promptly and professionally. Providing information about hotel facilities, services, and local attractions. Resolving any issues or escalating them to the appropriate department. Telephone and Email Handling: Answering phone calls, transferring calls to the relevant departments, and taking messages accurately. Responding to email inquiries and providing assistance or information as needed. Cash Handling and Billing: Handling cash transactions, processing credit card payments, and maintaining accurate records. Generating invoices, receipts, and maintaining guest folios. Safety and Security: Maintaining a secure and safe environment for guests and employees. Following established security protocols, such as verifying guest identification and monitoring the premises. Administrative Tasks: Assisting with administrative duties, such as filing, data entry, and maintaining guest records. Handling guest requests for additional services, such as room service, wake-up calls, or transportation arrangements. Collaboration with Other Departments: Coordinating with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled and any maintenance issues are addressed promptly. Knowledge of Hotel Policies and Procedures: Familiarizing oneself with the hotel's policies, procedures, and services to provide accurate information to guests and ensure compliance. Multitasking and Time Management: Managing multiple tasks simultaneously, prioritizing guest needs, and maintaining efficiency during busy periods.

QUALIFICATION:

Bachelor's degree in hospitality/Tourism/Hotel Management or equivalent.

1 year of front desk experience in the hospitality industry.

Excellent verbal communication skills.

Availability to work shifts, including evenings, weekends, and holidays.

Familiarity with resort check-in software.

Ability to solve client issues in a friendly and timely fashion.

Friendly and welcoming demeanour.

Full-time position available.

Job Types: Full-time, Permanent

Pay: From Php13,600.00 per month

Benefits:

  • Company events
  • Employee discount
  • Opportunities for promotion
  • Paid training

Ability to commute/relocate:

  • Davao City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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