100 Chat Support

1 day ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱150,000 - ₱250,000 per year

Join our dedicated Customer Service team at NEW ERA PLACEMENT AGENCY CO.' as a 100% Chat Support - Customer Service Representative. This full-time position is based in Muntinlupa City Metro Manila and will have you providing exceptional customer service support through chat channels.

What you'll be doing

  1. Responding to customer inquiries and resolving issues in a timely and efficient manner via chat
  2. Providing information, recommendations and solutions to customers
  3. Escalating complex customer issues to the appropriate team members
  4. Maintaining a positive, friendly and professional demeanour at all times
  5. Identifying opportunities to improve the overall customer experience
  6. Adhering to all company policies, procedures and quality standards

What we're looking for

  1. Customer service experience, preferably in a call centre or chat-based environment
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving and decision-making abilities
  4. Proficient in English, both written and verbal
  5. Ability to work well under pressure and meet deadlines
  6. Commitment to providing exceptional customer service

What we offer

We are dedicated to the growth and development of our employees. You'll enjoy competitive remuneration, ongoing training and development opportunities, and a supportive team environment. We also offer comprehensive health and wellness benefits to support your overall well-being.

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