Chat and Email Support

2 weeks ago

Ayala Alabang, National Capital Region, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱15,000 - ₱30,000 per year

About the role

Join the dynamic team at Victorian Placement Agency as a Chat and Email Support professional. This full-time role based in Alabang, Muntinlupa City, Metro Manila offers an excellent opportunity for fresh graduates to kickstart their career in customer service. In this position, you will be responsible for providing exceptional support to our clients through efficient and effective communication via chat and email channels.

What you'll be doing

  • Respond to customer inquiries and concerns in a timely and professional manner via chat and email
  • Troubleshoot issues, provide accurate information, and offer solutions to ensure customer satisfaction
  • Maintain detailed records of all customer interactions and follow up as needed
  • Collaborate with cross-functional teams to resolve complex customer issues
  • Continuously identify opportunities to improve customer service processes and procedures
  • Contribute to the development of training materials and knowledge-sharing initiatives

What we're looking for

  • Fresh graduates with a strong interest in customer service and a passion for problem-solving
  • Excellent communication skills, both written and verbal, with the ability to convey information clearly and concisely
  • Strong active listening and empathy skills to provide a positive customer experience
  • Proficiency in using various software applications and online tools for effective customer support
  • Ability to work well in a team environment and adapt to changing priorities
  • Commitment to providing exceptional customer service and a desire to constantly learn and improve

What we offer

  • Competitive salary and benefits package
  • Opportunities for professional development and career advancement
  • Supportive and collaborative work environment
  • Health and wellness initiatives to promote a healthy work-life balance

About us

Victorian Placement Agency is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients. With a strong focus on innovation and a commitment to our employees, we are constantly seeking talented individuals to join our growing team. If you're ready to embark on an exciting career in customer service, apply now and become a part of our success story.

Apply now

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