Non-Voice (Chat support) Virtual Process

14 hours ago

Ayala Alabang, National Capital Region, Philippines DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Full time ₱250,000 - ₱500,000 per year

Customer Service Representative (Non-Voice Account)

Work Location: Alabang, Muntinlupa

We are seeking dedicated and detail-oriented individuals to join our team as Customer Service Representatives for a Non-Voice Account. The successful candidates will be responsible for providing exceptional customer support through chat and email channels, ensuring that all inquiries and issues are resolved accurately and efficiently.

Key Responsibilities:

  • Respond to customer inquiries via chat and email in a timely and professional manner.
  • Provide accurate information and effective solutions to customer concerns.
  • Document and update customer information in the internal system.
  • Coordinate with other departments to resolve complex issues when necessary.
  • Maintain service quality by adhering to company policies and performance standards.
Qualifications:
  • HS, Senior High School graduate, college level, or college graduate.
  • BPO experience is an advantage but not required.
  • Excellent written communication skills in English.
  • Strong attention to detail with good typing speed and accuracy.
  • Willing to work onsite in Alabang and on shifting schedules (including weekends and holidays).
Benefits:
  • Competitive compensation and performance-based incentives
  • Health insurance (HMO) upon regularization
  • Paid training and opportunities for career advancement
  • Supportive and collaborative work environment

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