November Class- Chat

1 day ago

Ayala Alabang, National Capital Region, Philippines ARAM ENTERPRISES INC Full time ₱200,000 - ₱250,000 per year

About the role

We're seeking a passionate and customer-focused Call Centre & Customer Service professional to join our dynamic team at ARAM ENTERPRISES INC' in Ayala Alabang, Muntinlupa City. In this full-time role, you'll be providing exceptional chat and email support to our valued customers, ensuring they receive the highest level of service.

What you'll be doing

  1. Respond promptly and professionally to customer inquiries and concerns via chat and email
  2. Troubleshoot and resolve a variety of customer issues with a positive and empathetic approach
  3. Provide accurate information and guidance to customers, adhering to company policies and procedures
  4. Continuously work to improve your product knowledge and problem-solving skills
  5. Contribute to a collaborative team environment and share best practices with colleagues
  6. Maintain detailed records of customer interactions and report on key performance metrics

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  2. Strong problem-solving and decision-making skills, with the ability to think critically and provide effective solutions
  3. Proven experience in a customer service or call centre environment, preferably in the chat and email support domain
  4. Familiarity with customer service software and tools, and the ability to learn new systems quickly
  5. A genuine passion for delivering exceptional customer experiences and a commitment to continuous improvement
  6. Ability to work well in a team and collaborate effectively with colleagues

What we offer

At ARAM ENTERPRISES INC', we are committed to providing our employees with a supportive and rewarding work environment. You'll have the opportunity to grow your career, with access to ongoing training and development programs. We also offer a range of employee benefits, including competitive salary, health insurance, and a range of wellbeing initiatives.

About us

ARAM ENTERPRISES INC' is a leading provider of innovative customer service solutions, serving clients across a diverse range of industries. Our mission is to deliver exceptional customer experiences that drive business growth and customer loyalty. With a strong focus on innovation and continuous improvement, we are constantly seeking talented individuals to join our team and help us achieve our ambitious goals.

If you're ready to take the next step in your career and join a dynamic and forward-thinking organisation, we'd love to hear from you. Apply now to become our newest Chat & Email Support specialist.

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