Chat and Email Support

5 hours ago

Ayala Alabang, National Capital Region, Philippines Richbuild Industrial Sales Inc. Full time $40,000 - $58,000 per year

What you'll be doing

  1. Respond to customer inquiries and concerns via chat and email in a timely and professional manner
  2. Provide accurate information and effectively troubleshoot product-related issues
  3. Maintain a positive and empathetic attitude when dealing with customers
  4. Document all customer interactions and follow up as needed
  5. Collaborate with cross-functional teams to resolve complex customer issues
  6. Identify opportunities to enhance the customer experience and provide feedback to improve our processes

What we're looking for

  1. Strong written and verbal communication skills in English
  2. Excellent problem-solving and critical thinking abilities
  3. Demonstrated customer service experience, preferably in a call centre or similar environment
  4. Proficiency in using computer software and digital communication platforms
  5. Exceptional time management and multitasking skills
  6. Positive and enthusiastic attitude with a genuine desire to help others
  7. Fresh graduates are welcome to apply

What we offer

  1. Competitive salary and performance-based incentives
  2. Comprehensive health insurance package
  3. Opportunities for career advancement and professional development
  4. Flexible work arrangements and work-life balance initiatives
  5. Vibrant and supportive company culture

If you are excited to be a part of our dynamic team and contribute to our continued success, we encourage you to apply now.

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