Account Manager

5 days ago

Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

I.      PURPOSE

  • Dedicated and personable account manager to maintain our clients' accounts and serve as our main point of contact.
  • Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, organizational software, and sales tools.

II.    DUTIES AND RESPONSIBILITIES

  • Act as the main point of contact in all matters relating to client concerns and needs.
  • Build and strengthen client relationships to achieve long-term partnerships.
  • Maintain accurate client records, keeping track of any contract updates and renewals.
  • Work with sales and other internal teams to develop strategic sales and marketing plans and ensure KPIs are being met.
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
  • Take inquiries and requests from customers and address their needs.
  • Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs.
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business.
  • Generate progress reports to give to clients and higher-ups within the organization.
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
  • Conduct company presentation for new client regarding product and services.

III.   QUALIFICATIONS

A.    Minimum Education

  • College graduate with bachelor's degree as minimum.

B.    Minimum Experience/Training

  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
  • Proficiency with common customer success and customer relationship management software, such as Salesforce.

C.    Competency

  • Mature, well rounded, and passionate individual willing to excel in the field of Sales.
  • Professional experience in a sales or customer service role
  • Ability to multitask and juggle several responsibilities simultaneously.
  • Strong written and verbal communication skills
  • Good attention to detail and organizational skills

IV.  WORKING CONDITIONS

  • Office and On-site (Project)
  • Monday to Friday 8:30am – 6:00pm

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