reservation manager

4 days ago

Makati City, National Capital Region, Philippines City Garden Grand Hotel Full time ₱55,000 - ₱65,000 per year

RESPONSIBILITIES

  • Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues.
  • Assist meeting planner to analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines.
  • Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue.
  • Supervise efficient working of sales associates and provide training to resolve all issues and provide training to employees to maintain all everyday schedule.
  • Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms.
  • Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives.
  • Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.
  • Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue.

Job Type: Full-time

Pay: Php55, Php65,000.00 per month

Benefits:

  • Gym membership
  • Health insurance
  • Life insurance
  • On-site parking
  • Paid training
  • Pay raise

Ability to commute/relocate:

  • Makati City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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