Reservations Specialist

3 days ago

Makati City, National Capital Region, Philippines Elite Havens Full time $40,000 - $80,000 per year

We're Hiring: Reservations Specialist

Are you a luxury curator, a deal-closer, or a results-driven strategist? If you see yourself in one of these personas, we want you on our team.

We're looking for Reservations Specialists who bring passion, precision, and performance to the table. Whether you're inspired by luxury, motivated by success, or driven by excellence, this role offers the perfect blend of sales, service, and sophistication.

What You'll Do:

As a Reservations Specialist, you'll be the driving force behind our sales success, responsible for:

  • Identifying and cultivating relationships with potential clients
  • Showcasing our portfolio of exquisite villas to vacation-bound guests
  • Meeting and exceeding sales targets with finesse and strategy
  • Ensuring an exceptional customer experience from inquiry to closing
  • Handling a blended communication workload (email, chat, inbound/outbound calls)
  • Coordinating availability, rates, and client requests with villa owners or management
  • Recommending alternative villas with careful attention to client preferences
  • Managing complaints with a 24-hour turnaround
  • Ensuring payments are settled based on agreed terms
  • Following workflows and SOPs set by leadership
  • Delivering superior guest ratings and feedback
  • Being amenable to ad hoc assignments

Who You Are:

We're looking for candidates who embody one of these standout sales-driven personalities:

  • Heart Evangelista – The Luxury Curator

You're driven by aesthetics and high-end experiences. You excel in presenting premium offerings and creating personalized, memorable journeys for clients who value sophistication and style.

  • Jerry Maguire – The Deal Closer/ The Profit Seeker

You thrive on performance and financial success. You're persuasive, confident, and relentless in pursuing leads, closing deals, and exceeding revenue targets.

  • Miranda Priestly – The Strategic Achiever

You're meticulous, results-oriented, and committed to excellence. You consistently deliver high-quality service, follow through on every detail, and ensure operational precision in every transaction.

Qualifications:

  • Bachelor's Degree in Tourism, Hospitality Management, or related field preferred
  • 2–3 years of experience in sales, travel management, or customer service
  • Excellent negotiation, communication, and interpersonal skills
  • Proven track record of meeting or exceeding sales revenue goals
  • Willingness to work on-site in Makati and across various shifts (morning, mid, night until 9 PM), weekends, and holidays

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Staff meals provided

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • SALES: 1 year (Required)

Work Location: In person

  • Reservations Sales Specialist

    1 day ago

    Makati City, National Capital Region, Philippines IHG Hotels & Resorts Full time ₱1,200,000 - ₱3,600,000 per year

    ROLE PURPOSE:As a reservation sales specialist for IHG hotels, your primary role is to manage guest reservations and inquiries, ensuring exceptional service and accuracy. You utilize strong communication skills and attention to detail to assist guests in planning their stays with personalized recommendations, creating seamless booking experiences. As a key...

  • Reservation Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Emonpulo Beach Resort OPC Full time ₱400,000 - ₱600,000 per year

    With experience in hospitality and resortWith experience handling cloudbedsHotel reservation

  • Reservations Sales Specialist

    3 days ago

    Makati City, National Capital Region, Philippines IHG Hotels & Resorts Full time ₱900,000 - ₱1,200,000 per year

    Reservations Sales Specialist - NA BrandsHotel Brand:Location: Philippines, Makati CityHotel: CRO Manila, 27th Floor, Tower Two, RCBC Plaza,, 6819 Ayala Avenue corner Gil Puyat Avenue, MAKATI CITY, 1200Job number: 149744Role PurposeAn expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience....

  • Reservation & Booking Specialist - KAMIAS Quezon

    3 days ago

    Quezon City, National Capital Region, Philippines Taft Property Venture Development Corp. Full time ₱104,000 - ₱130,878 per year

    Job Description:Validates completeness of the buyer's reservation requirementsValidates buyer's identity, reservation and payment termsCreates contract offer in SAPEnsure that buyer's documents and all the necessary requirements are properly checked and filed accordinglySales experience would be an advantageQualification/s:Candidate must possess at least a...

  • Reservations Sales Specialist

    3 days ago

    Makati City, National Capital Region, Philippines IHG Hotels & Resorts Full time ₱900,000 - ₱1,200,000 per year

    Role PurposeAn expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique...

  • Customer Service

    4 weeks ago

    Makati City, National Capital Region, Philippines Peak Outsourcing Full time

    OverviewCustomer Service | Reservations Specialist | Up to 40K. We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and...

  • Reservation Specialist

    3 days ago

    Makati City, National Capital Region, Philippines UNLI SOLUTIONS MANPOWER SERVICES Full time ₱261,000 per year

    Handles the members/guest's queries regarding flight & villa availability.Coordinates with billing / membership department.Ensures that Intimus system & flight manifest have been updated.Job Types: Full-time, PermanentPay: From Php695.00 per dayBenefits:Opportunities for promotionPaid trainingPromotion to permanent employeeApplication Question(s):Bachelor's...

  • Day Shift – Hotel Chat Specialist

    3 days ago

    Quezon City, National Capital Region, Philippines Sapient Careers - Metro Manila Full time ₱180,000 - ₱300,000 per year

    One-day hiring process Earn up to 25k monthly Sapient is looking for dedicated Hotel Reservation Specialist to join our team This is for urgent hiring, submit your application nowResponsibilties:Handle hotel reservations, inquiries, and cancellations from customers and other stakeholdersProvide accurate information about hotel availability, rates, amenities,...

  • Product Assistant

    1 day ago

    Makati City, National Capital Region, Philippines Greenhills East Village Association Full time ₱180,000 - ₱200,000 per year

    Job QualificationMust be a graduate of any 4-year courseMust be familiar with Microsoft office tools (excel, word)Can start ASAPWilling to report at the office (Makati) everydayFresh Graduates are highly encourage to applyJob DescriptionProvide assistance to VP, Sr. Manager., Product Manager/Product Specialist, Account Executive and Account Specialist in...

  • Account Management Specialist

    3 days ago

    Makati City, National Capital Region, Philippines 650 ALLIED, INC. Full time ₱20,000 - ₱30,000 per year

    We're looking for an ACCOUNTS MANAGEMENT SPECIALIST to join our growing teamABOUT US650 Homes is a real estate development company dedicated to building well-designed affordable homes where Filipino families can grow and thrive. We strive to be the most trusted developer in Cavite, setting new standards in home quality and delivering an exceptional...