Reservations Specialist

2 days ago

Makati City, National Capital Region, Philippines Elite Havens Full time $40,000 - $80,000 per year

We're Hiring: Reservations Specialist

Are you a luxury curator, a deal-closer, or a results-driven strategist? If you see yourself in one of these personas, we want you on our team.

We're looking for Reservations Specialists who bring passion, precision, and performance to the table. Whether you're inspired by luxury, motivated by success, or driven by excellence, this role offers the perfect blend of sales, service, and sophistication.

What You'll Do:

As a Reservations Specialist, you'll be the driving force behind our sales success, responsible for:

  • Identifying and cultivating relationships with potential clients
  • Showcasing our portfolio of exquisite villas to vacation-bound guests
  • Meeting and exceeding sales targets with finesse and strategy
  • Ensuring an exceptional customer experience from inquiry to closing
  • Handling a blended communication workload (email, chat, inbound/outbound calls)
  • Coordinating availability, rates, and client requests with villa owners or management
  • Recommending alternative villas with careful attention to client preferences
  • Managing complaints with a 24-hour turnaround
  • Ensuring payments are settled based on agreed terms
  • Following workflows and SOPs set by leadership
  • Delivering superior guest ratings and feedback
  • Being amenable to ad hoc assignments

Who You Are:

We're looking for candidates who embody one of these standout sales-driven personalities:

  • Heart Evangelista – The Luxury Curator

You're driven by aesthetics and high-end experiences. You excel in presenting premium offerings and creating personalized, memorable journeys for clients who value sophistication and style.

  • Jerry Maguire – The Deal Closer/ The Profit Seeker

You thrive on performance and financial success. You're persuasive, confident, and relentless in pursuing leads, closing deals, and exceeding revenue targets.

  • Miranda Priestly – The Strategic Achiever

You're meticulous, results-oriented, and committed to excellence. You consistently deliver high-quality service, follow through on every detail, and ensure operational precision in every transaction.

Qualifications:

  • Bachelor's Degree in Tourism, Hospitality Management, or related field preferred
  • 2–3 years of experience in sales, travel management, or customer service
  • Excellent negotiation, communication, and interpersonal skills
  • Proven track record of meeting or exceeding sales revenue goals
  • Willingness to work on-site in Makati and across various shifts (morning, mid, night until 9 PM), weekends, and holidays

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Staff meals provided

Ability to commute/relocate:

  • Makati: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • SALES: 1 year (Required)

Work Location: In person

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