Customer Service Admin Assistant

Come on board as a Customer Service administrator Assistant and become a key player in delivering outstanding service and support to the Administration Team and to both prospective and current customers. This role provides a unique chance to collaborate with our Sales, Marketing and Administration team to ensure smooth day-to-day operations, handle customer inquiries when needed, boosting overall customer satisfaction and retention, and helping achieve our sales objectives.

Key Responsibilities:

• Maintain and update customer data and company record accurately
• Coordinate with Sales, Marketing, and Admin teams to support daily operations
• Manage helpdesk and email inquiries
• Assist in organising online and in-person events
• Schedule and coordinate meetings with existing and potential customers and partners via our SMS system or phone
• Manage administrative duties related to customer refunds, failed rebills, receipt and certificate issuance
• Support marketing, social media and website design work
• Perform research to understand customer needs and gather intelligence on the competitive landscape
• Participate in online conferences and industry events to record minutes for senior management

Required Sales & Qualifications:

• A Bachelor's degree
• Exceptional fluency in English
• A minimum of 2 years of proven customer service experience, administrative support or similar role
• Excellent communication and interpersonal skills, adept and comfortable managing both support and sales related interactions
• An understanding of basic online and in-person event organisation support
• Strong organisational skills, with a proven ability to manage multiple tasks and prioritise effectively
• Strong attention to detail and accuracy in data entry and record keeping
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace tools
• Experience using Canva a plus
• Experience using WordPress a plus
• Previous experience with a U.S. company a plus
• Experience in using any online CRM system for administrative support functions a plus (training on using our CRM system will be provided)
• Must have access to a reliable computer or laptop with a stable internet connection

Type of Work:

Remote from home, part time – 10 hours a week

Job Details:

This is a part-time position requiring 2 hours of work per day at the minimum. The specific working hours will be during company opening hours, based on mutual agreement.

Company Opening Hours:

Our opening hours are between 6am to 9pm Philippines Time from Mondays to Fridays, and 6am to 12pm on Saturdays.

Initial Training Hours:

Mondays to Fridays (2 hours per day), up to 2 weeks.

Application Requirement:

Interested applicants are requested to submit the following:

1. Letter of Intent - briefly explain why you are qualified for the role and why you're interested in joining our team.

2. Updated Resume - detailing your relevant work experience and skills.

3. Proposed Work Schedule - your preferred 2-hour daily time slot during our company opening hours.

4. Expected Salary - your preferred monthly rate in Philippine Pesos (PHP) for this part-time role at 10-hours per week. If you are interested in more work hours per week, please let us know.

5. Availability - indicate when you can start if selected.

6. Other Relevant Information - anything else you wish to share that supports your application (e.g., references, portfolio, certifications, etc.).

Job Types: Full-time, Part-time, OJT (On the job training)

Contract length: 12 months

Pay: From Php15,000.00 per month

Expected hours: 10 per week

Benefits:

• Paid training
• Work from home

Work Location: Remote