Customer Service Admin Assistant

3 days ago

Work from Home, Philippines Tao of Trading Full time ₱120,000 - ₱180,000 per year

Come on board as a Customer Service administrator Assistant and become a key player in delivering outstanding service and support to the Administration Team and to both prospective and current customers. This role provides a unique chance to collaborate with our Sales, Marketing and Administration team to ensure smooth day-to-day operations, handle customer inquiries when needed, boosting overall customer satisfaction and retention, and helping achieve our sales objectives.

Key Responsibilities:

  • Maintain and update customer data and company record accurately
  • Coordinate with Sales, Marketing, and Admin teams to support daily operations
  • Manage helpdesk and email inquiries
  • Assist in organising online and in-person events
  • Schedule and coordinate meetings with existing and potential customers and partners via our SMS system or phone
  • Manage administrative duties related to customer refunds, failed rebills, receipt and certificate issuance
  • Support marketing, social media and website design work
  • Perform research to understand customer needs and gather intelligence on the competitive landscape
  • Participate in online conferences and industry events to record minutes for senior management

Required Sales & Qualifications:

  • A Bachelor's degree
  • Exceptional fluency in English
  • A minimum of 2 years of proven customer service experience, administrative support or similar role
  • Excellent communication and interpersonal skills, adept and comfortable managing both support and sales related interactions
  • An understanding of basic online and in-person event organisation support
  • Strong organisational skills, with a proven ability to manage multiple tasks and prioritise effectively
  • Strong attention to detail and accuracy in data entry and record keeping
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace tools
  • Experience using Canva a plus
  • Experience using WordPress a plus
  • Previous experience with a U.S. company a plus
  • Experience in using any online CRM system for administrative support functions a plus (training on using our CRM system will be provided)
  • Must have access to a reliable computer or laptop with a stable internet connection

Type of Work:

Remote from home, part time – 10 hours a week

Job Details:

This is a part-time position requiring 2 hours of work per day at the minimum. The specific working hours will be during company opening hours, based on mutual agreement.

Company Opening Hours:

Our opening hours are between 6am to 9pm Philippines Time from Mondays to Fridays, and 6am to 12pm on Saturdays.

Initial Training Hours:

Mondays to Fridays (2 hours per day), up to 2 weeks.

Application Requirement:

Interested applicants are requested to submit the following:

  1. Letter of Intent - briefly explain why you are qualified for the role and why you're interested in joining our team.

  2. Updated Resume - detailing your relevant work experience and skills.

  3. Proposed Work Schedule - your preferred 2-hour daily time slot during our company opening hours.

  4. Expected Salary - your preferred monthly rate in Philippine Pesos (PHP) for this part-time role at 10-hours per week. If you are interested in more work hours per week, please let us know.

  5. Availability - indicate when you can start if selected.

  6. Other Relevant Information - anything else you wish to share that supports your application (e.g., references, portfolio, certifications, etc.).

Job Types: Full-time, Part-time, OJT (On the job training)

Contract length: 12 months

Pay: From Php15,000.00 per month

Expected hours: 10 per week

Benefits:

  • Paid training
  • Work from home

Work Location: Remote

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