Chat and Email Support

2 weeks ago

Cebu City, Central Visayas, Philippines NEW ERA PLACEMENT AGENCY CO. Full time ₱200,000 - ₱300,000 per year

What you'll be doing

  • Respond to customer inquiries and complaints efficiently and with a positive attitude
  • Troubleshoot customer issues and provide solutions in a timely and effective manner
  • Maintain accurate and detailed records of customer interactions
  • Identify opportunities to improve customer experience and provide feedback to the team
  • Collaborate with cross-functional teams to ensure seamless customer support
  • Continuously learn and develop your skills to stay up-to-date with industry trends and best practices

What we're looking for

  • Excellent communication skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Empathy and a genuine desire to help customers
  • Ability to work well in a team environment
  • Proficiency in using computer software and online tools
  • Familiarity with call centre or customer service experience is preferred, but not required for fresh graduates

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for career advancement and professional development
  • Supportive and collaborative work environment
  • Team-building activities and social events

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