Chat Support Representative

3 days ago

Cebu City, Central Visayas, Philippines DATAMATICS Full time ₱240,000 - ₱320,000 per year

Job description

The Chat Customer Service Representative is responsible for providing excellent customer service to customers of our eCommerce platform.

This includes answering customer inquiries, resolving issues, and processing orders.

The ideal candidate will have a strong understanding of customer service principles and practices and experience in the e-commerce industry.

Responsibilities:

Answer customer inquiries via email and chat

Resolve customer issues in a timely and efficient manner

Process orders and returns

Maintain accurate customer records

Stay up-to-date on product information and company policies

Work independently and as part of a team

Meet or exceed customer service goals

Qualifications:

High school diploma or equivalent

Excellent communication skills, both written and verbal

Strong problem-solving skills

Ability to work independently and as part of a team

Ability to work under pressure and meet deadlines

Technical Support experience is a plus

Job Types: Full-time

PHP16,000.00 per month

Can you start ASAP?

Work Location: In person

Job Type: Part-time

Pay: Php15, Php16,000.00 per month

Expected hours: 9 per week

Benefits:

Paid training

Schedule:

8-hour shift

Evening shift

Shift system

Work Location: In person

Job Type: Full-time

Benefits:

  • Paid training

Schedule:

  • 8-hour shift
  • Shift system

Supplemental Pay:

  • 13th month salary
  • Bonus pay
  • Overtime pay

Language:

  • English (Preferred)

Work Location: In person

Job Type: Full-time

Pay: Php15, Php16,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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