IT Governance Manager

Overview

The IT Governance Manager is responsible for developing, implementing, and maintaining governance frameworks for Power Platform, ServiceNow, RPA, and other automation tools. The role oversees compliance, risk management, quality assurance, and training for citizen developers and digital teams, ensuring secure, efficient, and compliant delivery of automation solutions across the organization.

Scope of Work / ResponsibilitiesGovernance Framework Development

• Develop, refine, and implement governance frameworks, policies, and playbooks for Power Platform, ServiceNow, RPA, and other automation tools.
• Define and document roles, responsibilities, and processes for solution lifecycle management, including demand management, onboarding, review, and retirement.

Compliance & Risk Management

• Ensure all citizen-developed solutions comply with IT security guardrails, data protection standards, and regulatory requirements.
• Integrate automated governance checkpoints and controls within the Power Platform environment.
• Conduct risk assessments and recommend mitigation strategies for citizen-developed solutions.

Training & Capacity Building

• Develop and deliver training materials and workshops on governance best practices for citizen developers and digital champions.
• Provide guidance and support to staff regarding compliance, documentation, and governance processes.

Quality Assurance & Monitoring

• Set up monitoring dashboards and reporting mechanisms to track compliance, adoption, and solution quality.
• Review and approve citizen-developed apps and automations prior to deployment.
• Maintain a registry of approved solutions and their governance status.

Reporting & Continuous Improvement

• Gather feedback from stakeholders, including end users and citizen developers, to improve governance frameworks and processes.
• Stay updated on Power Platform, ServiceNow, and RPA governance features and industry best practices, recommending enhancements as needed.

Requirements & QualificationsEducation & Work Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• Minimum of 5 years of professional experience in IT governance, automation, or digital transformation projects.
• Experience implementing governance frameworks for automation platforms (Power Platform, ServiceNow, RPA) in large organizations.

Technical Knowledge

• Strong understanding of governance, risk, and compliance for digital platforms and automation tools.
• Expertise in Microsoft Power Platform (Power Apps, Power Automate, Power BI), ServiceNow, and RPA technologies.
• Knowledge of solution lifecycle management, data protection, security standards, and regulatory requirements.
• Familiarity with process mining, workflow automation, and citizen development models.

Soft Skills

• Excellent communication and facilitation skills, especially for training and stakeholder engagement.
• Strong analytical and problem-solving skills.
• Ability to collaborate with cross-functional teams and influence senior stakeholders.
• High attention to detail, adaptability, and a proactive approach to risk management.
• Coaching and mentoring capabilities.

Tools / Software

• Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• ServiceNow platform (workflow, automation, reporting)
• RPA tools (e.g., Power Automate, Automation Anywhere)
• Collaboration and documentation tools (e.g., Microsoft Teams, SharePoint)
• Project management tools (e.g., MS Project, Planner)

Certifications (Preferred but not required)

• Required: Microsoft Certified: Power Platform Fundamentals (PL-900)
• Preferred:
• ServiceNow Certified System Administrator or Implementation Specialist
• RPA certifications (UiPath, Automation Anywhere, or Blue Prism)
• Certifications in IT Governance, Risk Management, or Compliance (COBIT, ITIL, ISO/IEC 27001)

Job Type: Fixed term

Contract length: 9 months

Pay: Php80, Php120,000.00 per month

Work Location: In person