EUC Support Specialist

5 days ago

Ortigas, Philippines Actionlabs IT Services Full time ₱420,000 - ₱456,000 per year

Job description:

We are seeking an End-User Compute Operations Specialist with 3–5 years of experience in IT support, help desk, or a service delivery role. This specialist will be responsible for managing the daily operations and support of IT services within our organization, with a focus on End-User Compute.

The ideal candidate is proactive and detail-oriented, possessing strong technical knowledge and excellent communication skills. They will be critical in ensuring smooth IT support for all employees, with a special focus on high-priority requests from executives and VIPs.

The successful candidate will have high-level experience and skills in the following areas:

  • Computer hardware and operating systems (laptops, desktops, Windows, macOS, iOS, Android).
  • Ticketing systems (ServiceNow, Jira, or equivalent).
  • Software licensing models and subscription management.
  • Basic networking concepts.
  • Hardware and software procurement.
  • Data retention and retrieval processes, with a focus on data privacy and security.

This role requires a mix of technical expertise, administrative skills, and a dedication to providing outstanding customer service.

Roles and Responsibilities

  • Request Management: Evaluate and process requests for new hardware, software, licenses, and subscriptions. Assess each request for technical feasibility and compliance with company policy.
  • Asset Management: Manage the inventory of laptops and desktops. Ensure stock is readily available for new hires and hardware refresh cycles.
  • License & Subscription Management: Oversee the renewal of software licenses and subscriptions to maintain service availability and compliance.
  • Security & Compliance: Process and approve requests for USB blocking exemptions, ensuring proper documentation and adherence to security policies. Handle requests for retrieving archived data from resigned employees, ensuring proper authorization and compliance with data governance policies.
  • VIP/Executive Support: Serve as the main point of contact for IT requests and issues from executives and VIPs. Provide responsive and confidential support.
  • Collaboration & Documentation: Work closely with IT operations, procurement, and security teams. Provide clear communication, documentation, and reporting of requests and resolutions.

Required Credentials and Background

  • Education: A Bachelor's degree in IT, Computer Science, or a related field is preferred. Certifications such as ITIL, CompTIA A+, or MCP are a plus.
  • Experience: At least 3 to 5 years of experience in an IT support role using a ticketing system (e.g., ServiceNow, Jira).
  • Soft Skills: Exceptional communication, customer service, problem-solving, and organizational skills. Discretion and integrity are essential.

Job Type: Fixed term

Contract length: 12 months

Pay: Php35, Php38,000.00 per month

Work Location: In person

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