Payments Solution Center – WHEM Client Services

3 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱250,000 - ₱500,000 per year

Join our Solution Center team and be at the forefront of delivering world-class service to JPMorgan Chase clients. Shape the client experience by resolving inquiries efficiently and maintaining the highest standards of quality. Unlock your potential in a dynamic environment that values teamwork, adaptability, and continuous improvement.

As a Client Service Representative in the Solution Center, you will act as the central contact for clients, handling a wide range of service-related tasks with speed and accuracy. You will resolve cash and account investigations, address workflow issues, and ensure client needs are met to the highest standards. You will collaborate with Relationship Managers and senior management to enhance processes and client satisfaction.

Job responsibilities:

  • Field incoming inquiries from clients via phone, fax, email, and mail regarding Treasury Services products.
  • Resolve issues related to account postings, wire transfers, DDA balances, settlements, funding, fees, and check verification.
  • Adhere to ISO, Risk, and Compliance policies, procedures, and standards.
  • Ensure prompt and high-quality resolution of all customer queries, delivering a world-class client experience.
  • Investigate and resolve escalated inquiries and workflow issues.
  • Assist Relationship Managers with account queries, updates, and escalations.
  • Promote self-service tools and JP Morgan platforms to clients, highlighting their benefits.
  • Identify and inform senior management of process improvements to reduce risk and exposure.
  • Track all inquiries in the Service Portal case tracking tool, regardless of channel.
  • Prioritize tasks to meet individual goals and objectives as defined in the scorecard.

Required qualifications, capabilities, and skills:

  • Excellent verbal and written communication skills, with emphasis on banking terminology.
  • Strong listening skills and ability to use probing questions to assess inquiries accurately.
  • Ability to work effectively in a fast-paced environment and adapt to change.
  • Strong problem-solving and decision-making abilities.
  • Proven ability to work collaboratively in a team environment.
  • Proficiency in MS Windows and Office, with the ability to manage multiple applications simultaneously.

Preferred qualifications, capabilities, and skills:

  • Experience in client service or banking operations.
  • Familiarity with Treasury Services products and platforms.
  • Prior experience using case tracking tools or service portals.

  • Jr. Customer Service Officer – Payment Solutions

    5 days ago

    Manila, National Capital Region, Philippines Nogle Full time ₱900,000 - ₱1,200,000 per year

    Nogle Philippines Inc.is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored...

  • Payment Processor

    5 days ago

    Manila, National Capital Region, Philippines TSI - Transworld Systems Inc. Full time

    Company DescriptionTransworld Systems Inc. (TSI) stands as the leading tech-driven provider in Customer Experience Business Process Outsourcing (CXBPO), Accounts Receivable Management (ARM), Legal Services, and Loan Servicing Solutions. With a robust financial foundation, TSI operates globally with centers in the U.S., Canada, Latin America, India, and the...

  • Client Service Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱450,000 - ₱900,000 per year

    If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act as a liaison...

  • Client Service Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act...

  • Client Service Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury...

  • Client Service Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱800,000 - ₱1,200,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury Services, you will...

  • Payments Specialist

    5 days ago

    Manila, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱500,000 - ₱1,000,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Permanent Payments Investigation Associate

    5 days ago

    Manila, National Capital Region, Philippines BNP Paribas Full time $40,000 - $60,000 per year

    About BNP Paribas Group:Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which...

  • Client Service Associate I

    7 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you enjoy working with people at all levels of the organization, enjoy learning and are passionate about continuous improvement, you have found the right place with the Solution Center Operational Efficiency TeamAs a Client Service Associate within the Solution Center Operational Efficiency Team, you will learn how each of our Solution...

  • Client Service Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.As a Client Service Analyst within the Global Client Support Team, you will provide professional customer support, respond to client inquiries by phone and email, verify emails, and recommend services that meet client needs....