Client Service Analyst

JOB DESCRIPTION

If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.

As a Client Service Analyst within the Global Support Team, you will act as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. You will receive specialized training with expertise in core cash product offerings to support client inquiries. You will leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus their efforts on more complex issues.

Job Responsibilities:

• Understanding clients relationships with the bank.
• Developing, maintaining, and broadening partnerships with Clients (internal and external).
• Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
• Resolving external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
• Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
• Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
• Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
• Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
• Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
• Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
• Identified candidate will be an individual contributor.

Required qualifications, capabilities, and skills

• At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge.
• Excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
• Time management and organizational skills.
• Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
• Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
• Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
• Strong time management and organizational skills.
• Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
  Proficient with Microsoft office applications.

Preferred qualifications, capabilities, and skills

Knowledge of J.P.Morgan's Wholesale Payment core cash product offering and client portals is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.