Client Service Associate I

JOB DESCRIPTION

If you enjoy working with people at all levels of the organization, enjoy learning and are passionate about continuous improvement, you have found the right place with the Solution Center Operational Efficiency Team

As a Client Service Associate within the Solution Center Operational Efficiency Team, you will learn how each of our Solution Center teams work and will partner with them closely to promote process improvements, productivity improvement, cost-reduction, and lean culture by understanding current pain points, non-value-added steps and redundancy. Once prioritized, you will work with the teams to implement process improvements and track benefits. Additionally, you will gain an understanding of successful initiatives on other teams that may be replicated to other parts of the organization. You will also assist in facilitating LEAN training to our teams and help provide mentoring to leaders in adopting the various LEAN methodologies.

Job Responsibilities:

• Learn LEAN methodologies and identify, implement and track process improvements and quick wins across our organization.
• Learn how each team works by working with subject matter experts and shadowing teams.
• Effectively facilitate one on one meetings, group meetings and various training events.
• Assist in customizing LEAN tools for each team.
• Required to use strategic thinking and planning skills and abilities and applies analytical thinking in determining benefits and results.

Required qualifications, capabilities and skills

• Excellent communication, facilitation and presentation skills.
• Excellent organizational and time management skills.
• Confident and willing to question conventional wisdom.
• Aptitude for remaining composed and confident under pressure.
• Passion for improving systems and processes.
• Embrace new and emerging technologies such as AI driven tools.
• Strong level of attention to detail, ability to multitask with a strong customer focus.
• Possess a strong, positive personal brand.
• Ability to motivate others and help to hold them accountable.
• Ability to work with little supervision.

Preferred qualifications, capabilities and skills

• Prior Six Sigma or LEAN experience
• Prior experience in project management and/or quality assurance
• Advanced Excel skills
• Experience in various other MS Office suite of products to include SharePoint, PowerPoint and TEAMs
• Excellent communication, facilitation (workshops), negotiation and influencing skills with the ability to build strong partnerships with all levels of employees.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.