Jr. Customer Service Officer – Payment Solutions

5 days ago

Manila, National Capital Region, Philippines Nogle Full time ₱900,000 - ₱1,200,000 per year

Nogle Philippines Inc.
is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

About The Opportunity

We are a leading Fintech company providing innovative Payment Solutions, and we are currently seeking a Junior Customer Service Officer to join our Payment Department. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment. As part of our Customer Service (CS) team, you will play a key role in ensuring smooth payment transactions, handling customer inquiries, and delivering top-tier service to our clients.

Responsibilities

  • Customer Support & Issue Resolution: Handle customer inquiries related to payment solutions via email, phone, and live chat, ensuring timely and accurate responses.
  • Transaction Monitoring & Problem-Solving: Assist in monitoring payment transactions, identifying issues, and working with internal teams to resolve disputes or processing errors.
  • Payment Process Assistance: Guide customers through payment processes, troubleshoot technical/payment-related issues, and escalate cases when necessary.
  • Documentation & Reporting: Maintain accurate records of customer interactions and transaction issues while generating reports for internal review.
  • Collaboration & Continuous Improvement: Work closely with internal teams (Operations, Risk, Compliance, and IT) to enhance customer service efficiency and improve payment solutions.

Requirements

  • Experience: 1-2 years of customer service experience, preferably in Fintech, banking, or payment processing.
  • Communication Skills: Strong verbal and written communication skills in English and Mandarin
  • Problem-Solving Ability: Quick thinker with excellent troubleshooting and analytical skills for resolving payment-related issues.
  • Attention to Detail: Highly organized with the ability to manage multiple inquiries and prioritize tasks efficiently.
  • Team Player: Positive attitude with the ability to work under pressure in a fast-paced environment.

Nice To Haves

  • Prior experience in Fintech, Payment Solutions, Gaming or Banking customer support.
  • Knowledge of payment processing systems, fraud prevention, or compliance regulations.
  • Familiarity with CRM tools and ticketing systems (e.g., Zendesk, Salesforce, or similar platforms).

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