Mandarin Jr. Customer Service Officer – Payment Solutions

4 days ago

Manila, National Capital Region, Philippines Nogle Full time ₱250,000 - ₱500,000 per year

Nogle Philippines Inc.
is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which is tailored to the unique needs of global financial technology firms. Nogle Philippines Inc. offers several key operations positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.

About The Opportunity

We are a leading Fintech company providing innovative Payment Solutions, and we are currently seeking a Junior Customer Service Officer to join our Payment Department. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment. As part of our Customer Service (CS) team, you will play a key role in ensuring smooth payment transactions, handling customer inquiries, and delivering top-tier service to our clients.

Responsibilities

  • Customer Support & Issue Resolution: Handle customer inquiries related to payment solutions via email, phone, and live chat, ensuring timely and accurate responses.
  • Transaction Monitoring & Problem-Solving: Assist in monitoring payment transactions, identifying issues, and working with internal teams to resolve disputes or processing errors.
  • Payment Process Assistance: Guide customers through payment processes, troubleshoot technical/payment-related issues, and escalate cases when necessary.
  • Documentation & Reporting: Maintain accurate records of customer interactions and transaction issues while generating reports for internal review.
  • Collaboration & Continuous Improvement: Work closely with internal teams (Operations, Risk, Compliance, and IT) to enhance customer service efficiency and improve payment solutions.

Requirements

  • Experience: 1-2 years of customer service experience, preferably in Fintech, banking, or payment processing.
  • Communication Skills: Strong verbal and written communication skills in English and Mandarin
  • Problem-Solving Ability: Quick thinker with excellent troubleshooting and analytical skills for resolving payment-related issues.
  • Attention to Detail: Highly organized with the ability to manage multiple inquiries and prioritize tasks efficiently.
  • Team Player: Positive attitude with the ability to work under pressure in a fast-paced environment.

Nice To Haves

  • Prior experience in Fintech, Payment Solutions, Gaming or Banking customer support.
  • Knowledge of payment processing systems, fraud prevention, or compliance regulations.
  • Familiarity with CRM tools and ticketing systems (e.g., Zendesk, Salesforce, or similar platforms).

  • Mandarin-speaking Customer Service Analyst

    4 days ago

    Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱200,000 - ₱250,000 per year

    JOB DESCRIPTION: CUSTOMER SERVICE ANALYST - English & Mandarin 普通话Customer Service for operations using channels of phone, email and chat following the related existing procedures in which all transactions are in Mandarin Language. Roles and Responsibilities:Perform customer support via phone, chat and email both in English and Mandarin...

  • Customer Technical Support- Mandarin Speaking

    4 days ago

    Manila, National Capital Region, Philippines TapTalent Full time ₱200,000 - ₱250,000 per year

    We're Hiring: Customer Technical Support - Mandarin Speaking We are looking for a dedicated and knowledgeable Customer Technical Support representative fluent in Mandarin to join our team. The ideal candidate will possess strong problem-solving skills and a passion for providing exceptional customer service while assisting clients with technical inquiries....

  • Mandarin Language Customer Support Associate

    4 days ago

    Manila, National Capital Region, Philippines Workstream Full time ₱250,000 - ₱500,000 per year

    Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one...

  • Mandarin Language Customer Support Associate

    4 days ago

    Manila, National Capital Region, Philippines Workstream Full time $40,000 - $60,000 per year

    Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one...

  • Jr. Billing Administrator

    2 days ago

    Manila, National Capital Region, Philippines Atlas Technica Full time ₱250,000 - ₱500,000 per year

    Position Name: Jr. Billing AdministratorReports to: Billing AdministratorLocation/Type: PH/ContractAtlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our uncompromising focus on service.We value...

  • Chinese-speaking Customer Service Representative

    4 days ago

    Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱15,000 - ₱30,000 per year

    JOB DESCRIPTION:Attend to Mandarin-speaking customer questions, complaints and concerns immediately and facilitate satisfactory resolution.Effectively present, discuss and/or address customer concerns and requests in a way that conveys an image of quality and superior understanding of customer needs.Manage calls professionally, efficiently and with good...

  • Mandarin Developers

    4 days ago

    Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱40,000 - ₱60,000 per year

    RESPONSIBILITIES:Write technical support emails in response to developer's questions about how to develop applications for smart devices. Some of these questions will be about basic procedure, some will be more technical about interacting with company's API.Escalate developer queries to the next level of support. TO QUALIFY:Bachelor's Degree in Computer...

  • Mandarin Business Development Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Klaiya Full time ₱40,000 - ₱120,000 per year

    Company OverviewOmeba Solution Inc. is a dynamic and innovative digital marketing agency based in the Philippines, dedicated to helping businesses thrive in the digital landscape. We specialize in delivering comprehensive digital solutions, including e-commerce solutions, media advertising, social media marketing, content creation, web design, and analytics....

  • IT Support Jr

    4 days ago

    Manila, National Capital Region, Philippines Elevate Calls Full time ₱470,000 - ₱730,000 per year

    Position Summary:Elevate Calls Inc is looking for an IT Support Jr. to join our team. The IT Support Jr. will be responsible for providing technical support to our employees and customers, as well as helping to maintain our IT systems.Responsibilities:• Provide technical support to customers and employees via phone, email, and in-person.• Troubleshoot...

  • Bilingual Mandarin Analyst

    4 days ago

    Manila, National Capital Region, Philippines Siegen HR Solutions Full time ₱300,000 - ₱500,000 per year

    KEY RESPONSIBILITIES:Determine customer eligibility by reviewing contractual language and medical documentation, interpret information and make decisions based on facts presentedAssess medical appropriateness of claims submitted, and adjust claims as neededPay all covered claims accurately and timelyExecute on all client and provider SLA agreementsAttain...