Client Service Analyst

3 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱450,000 - ₱900,000 per year

If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.

As a Client Service Analyst within the Global Support Team, you will act as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. You will receive specialized training with expertise in core cash product offerings to support client inquiries. You will leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus their efforts on more complex issues. 

Job Responsibilities:

  • Understanding clients relationships with the bank.
  • Developing, maintaining, and broadening partnerships with Clients (internal and external).
  • Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
  • Resolving external and internal inquiries pertaining to J.P. Morgan's Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
  • Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner. 
  • Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
  • Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
  • Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
  • Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
  • Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
  • Identified candidate will be an individual contributor. 

Required qualifications, capabilities, and skills 

  • 3+ years experience in client service, sales, operations, or institutional and corporate client business knowledge. 
  • Excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
  • Time management and organizational skills.
  • Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
  • Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
  • Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
  • Strong time management and organizational skills.
  • Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
  • Proficient with Microsoft office applications.
     

Preferred qualifications, capabilities, and skills 

  • Knowledge of J.P.Morgan's Wholesale Payment core cash product offering and client portals is a plus

Shift: Night

  • Client Service Analyst

    18 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our team as a Client Service Analyst and be at the forefront of delivering exceptional service to our clients. Leverage your skills in relationship management and operational controls to exceed client expectations and drive success. Be part of a dynamic environment where your contributions make a difference.As a Client Service Analyst...

  • Client Service Analyst

    4 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱800,000 - ₱1,200,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury Services, you will...

  • Client Service Analyst

    4 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

    If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.As a Client Service Analyst within the Global Client Support Team, you will provide professional customer support, respond to client inquiries by phone and email, verify emails, and recommend services that meet client needs....

  • Client Services Analyst

    3 days ago

    Manila, National Capital Region, Philippines Kroll Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Client Services Analyst

    3 days ago

    Manila, National Capital Region, Philippines Kroll Full time ₱900,000 - ₱1,200,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Client Service Analyst

    6 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury...

  • Client Service Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our team to shape the future of client service in Commercial Real Estate. Bring your expertise to deliver outstanding experiences and unlock your potential for career growth.As a Client Service Analyst in the Commercial Real Estate team, you will provide exceptional client service through a dedicated phone line, addressing client concerns...

  • Client Services Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Kroll Full time ₱600,000 - ₱1,200,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Client Service Analyst

    20 hours ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Global Support Team, you will act...

  • Client Service Analyst

    1 week ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Queue Management Team, you will...