Client Service Analyst

2 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱800,000 - ₱1,200,000 per year

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Service Analyst within JP Morgan Treasury Services, you will play a crucial role in providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, both by phone and email. You will be responsible for servicing internal and external clients across all lines of business, supporting Solution Center agents with first-level escalation, and ensuring a high level of proficiency in TS products and technical applications. This role offers the opportunity to enhance your skills and positively represent the bank while contributing to initiatives that improve quality, create efficiency, and enhance the client experience.
 

Job Responsibilities:

  • Advise clients on and assist with account maintenance activities including signer updates, and board resolution changes
  • Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
  • Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client's product line-up.
  • Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client. 
  • Use product knowledge to recommend and participate in product enhancements and service delivery plans. 
  • Meet with clients on a periodic basis remotely to continuously stay appraised of client's needs and temperature. 
  • Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency. 
  • Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience. 
  • Adhere to and ensures client's compliance with risk policies/practices and educates clients on risk/legal requirements. 

  • Document and maintain a comprehensive inventory of clients' business activities with the bank

Required qualifications, skills and capabilities:

  • Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients.
  • At least 2 years of relevant in financial industry and/or functional experience.
  • High degree of attention to detail and quality 
  • Ability to display a sense of urgency, strong organizational skills and excellent follow through
  • Ability to effectively partner with internal colleagues and external clients
  • Flexibility to support adjustments to work schedule within the APAC shift
  • Ability to communicate information clearly and concisely in Japanese

Preferred qualifications, skills and capabilities:

  • Core Payments product sets understanding/knowledge.

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