Permanent Payments Investigation Associate

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs and continues to develop its franchise in the region.

About BNP Paribas Solutions Philippines Branch:

Established in 2024, BNP Paribas Solutions Philippines Branch is a branch of BNP Paribas Group, a leading bank in Europe with an international reach. We provide support services. back-office operations services related to or which further the accomplishment of the corporation's investment services, banking transaction processing, and equity investment.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

GPCO (Global Payments & Cash Operations) Team is a cash management-processing center, operating from Manila. The team supports a full range of payment services (Domestic and International products) across APAC regions.

Position Purpose

To manage payment queries from clients, internal departments and banks, and perform control over transaction processing performed by remittances team. To be compliant with alert management keeping in par with guidelines and policies as per Operations Objectives of BNPP ISPL/ BSPB for all the sites handled.

Responsibilities

Direct Responsibilities

• Handle all tasks engaged in processing incoming & outgoing payment investigations to ensure operational delivery for APAC sites
• Handle investigations under its responsibility according to management guidelines & procedures to ensure operational delivery:
• Handle investigations received for banking & technical reasons
• Ask authorization to verify the investigation cases or for follow up on the pending cases until completion.
• Chase up for reply from the CS or MO of the concerned affiliated site
• Maintain control over outstanding and unreconciled entries. Implement and monitor control plans and pay attention to risk related areas in operations.
• Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects by the team members.

Contributing Responsibilities

• Contribute to the Operations Permanent Control framework
• Monitor turnaround times, and operational efficiency. Resolve customer queries and maintain clear communication with onshore counterparts
• Support the Middle Office to address ultimate client needs and resolve customer complaints if any.
• Supervise preparation and submission of MIS and reports to management as required and disseminate information to the Team
• Should have good knowledge of SWIFT related payments and messages to handle investigations queries raised by clients or banks
• Should have knowledge on nostro reconciliation
• Monitor & handle OLAF & Saturn alerts

Technical and Behavioral Competencies required

• Candidate must have at least 0-3 years of experience in Payments Operations/ Lifecycle. Background with Payments Investigation is a big plus.
• Must have strong expertise with Computer applications, MS Office, Business Objects etc.
• Must be familiar with Back Office Operations, Processes and systems in the Investment Banking industry.
• Knowledge of various regulations connected with Investment Banking Operations.
• Operational Risk awareness and basic knowledge of Banking Law & Practice
• Product Knowledge of Cash Management (Remittances, Domestic Payments, Deposits).