Client Service Analyst

2 days ago

Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱1,200,000 - ₱2,400,000 per year

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Service Analyst within the Global Client Support Team, you will provide professional customer support, respond to client inquiries by phone and email, verify emails, and recommend services that meet client needs. You will resolve issues, improve processes, and collaborate with internal teams to ensure efficient and effective service every day. 

Job responsibilities

  • Provide email enquiry support and/or telephone support to internal and external JP Morgan customers relating to their accounts and transactions
  • Resolve customer issues and queries in a way that reflects and expresses excellent customer service
  • Contribute in managing overall Service Level (phone and/or email) 
  • Take ownership and ensure all complaints and unresolved problems are escalated appropriately, leveraging the sensitive client process and in accordance with Policy & Procedures
  • Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
  • Work on ad-hoc initiatives to improve quality, create efficiency or improve client experience
  • Conduct time and motion studies and process reviews in order to ensure process consistency and implement efficiencies
  • Identify high and very high Personally Identifiable Information (PII) and/or sensitive details within email exchange
  • Ensure all outgoing external emails adhere to the global compliance procedure.

Required qualifications, capabilities, and skills

  • Time management and organizational skills 
  • Strong verbal and written communication skills – English and Mandarin. Alongside fluent English, Business level Mandarin language
  • Two years or more customer service/product support experience in a call center environment
  • Strong analytical and problem-solving skills
  • Flexibility to support adjustments to work schedule within the APAC shift
  • Ability to prioritize, handle multiple tasks and work under pressure in a team environment
  • A self-starter who does not require close supervision
  • Ability to quickly adapt and learn new products and technologies
  • Detail-oriented; thorough in their review and able to follow through to resolution
  • Proficient in various desktop and internet-based applications

Preferred qualifications, capabilities, and skills

  • Knowledge on Clearing/SWIFT, cheques and international payment conventions/practices is a plus

  • Client Service Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking nowAs a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with...

  • Client Service Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per year

    JOB DESCRIPTIONSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking nowAs a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with...

  • Client Service Analyst

    2 days ago

    Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱800,000 - ₱1,200,000 per year

    Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury Services, you will...

  • Client Service Analyst

    3 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury...

  • Client Service Analyst

    5 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONJoin our team to shape the future of client service in Commercial Real Estate. Bring your expertise to deliver outstanding experiences and unlock your potential for career growth.As a Client Service Analyst in the Commercial Real Estate team, you will provide exceptional client service through a dedicated phone line, addressing client concerns...

  • Client Services Analyst

    1 week ago

    Manila, National Capital Region, Philippines Kroll Full time ₱600,000 - ₱1,200,000 per year

    We are seeking a Client Services Analyst with experience in Middle Office or Client Services operations, particularly in the processing of share transfers, trades, loans, and bonds. This role involves working closely with clients via email and collaborating with internal teams to ensure smooth and accurate handling of transactions using our internal...

  • Client Service Analyst

    5 days ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTIONIf you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations.As a Client Service Analyst within the Queue Management Team, you will...

  • Client Service Delivery Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per year

    JOB DESCRIPTION If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team. As a Client Service Delivery Analyst within JPMorganChase, you will be a key player in our service center operations, providing exceptional customer service and support. Your role will involve addressing...

  • Client Account Services Senior Analyst

    7 days ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱900,000 - ₱1,200,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Client Account Services Senior Analyst

    5 days ago

    Manila, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...