Client Service Analyst

JOB DESCRIPTION

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.

As a Client Service Analyst within JP Morgan Treasury Services, you will play a crucial role in providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, both by phone and email. You will be responsible for servicing internal and external clients across all lines of business, supporting Solution Center agents with first-level escalation, and ensuring a high level of proficiency in TS products and technical applications. This role offers the opportunity to enhance your skills and positively represent the bank while contributing to initiatives that improve quality, create efficiency, and enhance the client experience.

Job Responsibilities:

• Advise clients on and assist with account maintenance activities including signer updates, and board resolution changes
• Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client's product line-up.
• Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Meet with clients on a periodic basis remotely to continuously stay appraised of client's needs and temperature.
• Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency.
• Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience.
• Adhere to and ensures client's compliance with risk policies/practices and educates clients on risk/legal requirements.
• Document and maintain a comprehensive inventory of clients' business activities with the bank

Required qualifications, skills and capabilities:

• Strong verbal and written communication skills – English and Japanese. Alongside fluent English, Business level Japanese language skills are required as the job holder will frequently interact with Asia Pacific and onshore Japanese clients.
• At least 2 years of relevant in financial industry and/or functional experience.
• High degree of attention to detail and quality
• Ability to display a sense of urgency, strong organizational skills and excellent follow through
• Ability to effectively partner with internal colleagues and external clients
• Flexibility to support adjustments to work schedule within the APAC shift
• Ability to communicate information clearly and concisely in Japanese

Preferred qualifications, skills and capabilities:

• Core Payments product sets understanding/knowledge.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.