Hotel Reservations Agent

2 weeks ago

Marikina City, National Capital Region, Philippines Sales Rain Full time ₱250,000 - ₱500,000 per year

We're hiring a 
Hotel
 
Reservations Officer
 with 
exceptional English skills
 and 
hotel reservations experience
(
AU hotel experience prioritized but not required)
. Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.

Requirements:

  • 1+ year
    hotel/central reservations experience
    ;
    AU hotel experience preferred
  • Strong
    English communication skills
    – strictly required
  • Flexible, organized, and customer-focused
  • Background in 
    Customer Service, Sales, or Hospitality
     is an advantage
  • Proficient in 
    MS Office (Word, Excel)
  • Experience with 
    PMS/CMS systems
    ; familiarity with 
    Siteminder
     is a plus
  • Able to work 
    100% onsite

Key Responsibilities
:

  • Handle 
    reservation calls, enquiries, new and existing bookings
  • Ensure guests are aware of 
    policies
     (credit card, cancellations, parking, check-in/out)
  • Manage 
    guest messaging
    , including OTA/online platforms, with strict turnaround time
  • Enter 
    confirmed reservations
     accurately into PMS, track special requests, and update notes
  • Conduct 
    commission audits
     for Online Travel Agents
  • Implement 
    yield management
     to sell rooms at peak rates and maximize revenue
  • Monitor and allocate 
    parked/waitlisted reservations
     efficiently
  • Track 
    sales promotions
     and ensure marketing data is correctly entered for reporting
  • Send daily/weekly reports to supervisors with required statistics
  • Maintain professional communication with guests, hotel staff, and head office
  • Perform additional tasks as assigned by Supervisor, Operations Manager, or stakeholders

Other Capabilities:

  • Flexible and adaptable to changing schedules
  • Strong 
    customer service orientation
  • Skilled in 
    problem-solving, decision-making, and multitasking

Perks & Benefits:

  • HMO upon regularization
     with 
    1 dependent
  • Professional growth in a fast-paced BPO/hospitality environment

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